Ngufor Azefor
@nguforazefor
I resolve high-volume customer and technical support issues while improving first-call resolution and service accuracy.
United StatesWhat I'm looking for
I've supported more than 40 customers and end users daily at Safelite Autoglass and Ellucian, coordinating appointments, resolving access issues, and guiding users through software.
At Safelite, I maintained 95%+ appointment accuracy and improved first-call resolution by 20%. At Ellucian, I used Active Directory to reduce average resolution time by 30% and helped reduce repeat issues by 25% through software-update communication.
Experience
Work history, roles, and key accomplishments
Facilitated coordination with technicians and team members to ensure timely service delivery and precise scheduling of auto glass repair appointments. Managed over 40 customer interactions daily, maintaining a 95%+ appointment accuracy rate by verifying insurance details and payment information.
Education
Degrees, certifications, and relevant coursework
University of Buea
Bachelor of Science, Environmental Science
Bachelor of Science in Environmental Science from the University of Buea, completed in 2009.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
Skills
Interested in hiring Ngufor?
You can contact Ngufor and 90k+ other talented remote workers on Himalayas.
Message NguforGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
