Open to opportunities

Juliet Archibong

@julietarchibong

Message

Results-driven customer service and administrative support professional.

Zimbabwe

Message

What I'm looking for

I am looking for a role that values customer engagement and offers growth opportunities.

I am a results-driven customer service and administrative professional with over 5 years of experience in client support, project coordination, and operational management. My expertise lies in handling inquiries, resolving issues, managing schedules, and optimizing workflows to enhance efficiency. I am passionate about delivering excellent customer experiences and engaging stakeholders to support business operations.

Throughout my career, I have honed my skills in digital engagement, content management, event coordination, and research & reporting. At Choice Home Properties, I effectively managed customer inquiries and complaints, ensuring timely resolution and satisfaction. My role as a Personal Assistant to the CEO at The Tearoom Lagos allowed me to provide high-level administrative support, acting as a primary liaison between the CEO and stakeholders, and organizing events that enhanced operational efficiency.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Choice Home Properties

Jan 2018 - Present (7 years 5 months)

Managed customer inquiries and complaints, processed orders, and maintained accurate records in the CRM system. Collaborated with internal teams to enhance service quality and ensure timely resolution of issues.

Customer Relationship Management (CRM)Problem Solving Data Entry Communication Multitasking Microsoft Office Suite Google Workspace Stakeholder Engagement Conflict Resolution Administrative Support

Personal Assistant to CEO

The Tearoom Lagos

Aug 2016 - Oct 2017 (1 year 2 months)

Provided high-level administrative support to the CEO, managed schedules, organized meetings, and coordinated logistics for events. Acted as a liaison between the CEO and stakeholders.

Administrative Support Scheduling Event Coordination Communication Time Management Report Preparation Stakeholder Engagement Problem Solving Logistics Multitasking

Sales Associate

Havillah Styles

Sep 2015 - Aug 2016 (11 months)

Delivered personalized customer service, monitored inventory, and created marketing content for social media to enhance customer engagement and increase sales.

Customer Service Sales Marketing Inventory Management Social Media Upselling Communication Problem Solving Time Management

Corp Liaison Officer

National Youth Service Corps (NYSC)

Aug 2014 - Aug 2015 (1 year)

Assisted new corps members with inquiries and administrative procedures, managed documentation, and contributed to training programs to enhance professional skills.

Administrative Support Communication Documentation Training Problem Solving Stakeholder Engagement Time Management Multitasking Facilitation Support

Volunteer

Down Syndrome Foundation Nigeria

Sep 2013 - Aug 2014 (11 months)

Supported individuals with daily activities, organized fundraising initiatives, and participated in event planning to promote the foundation's mission.

Event Planning Fundraising Support Communication Outreach Engagement Teamwork Problem Solving Coordination Caregiving

Education

Degrees, certifications, and relevant coursework

Houdegbe North American University

Bachelor of Science, Economics

2010 - 2013

Studied Economics, focusing on the principles of economic theory, quantitative methods, and the application of economic analysis to real-world issues.