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Ngozi Rebecca

@ngozirebecca

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Virtual Assistant| Customer Support Professional | Entrepreneur

Nigeria

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What I'm looking for

Flexibility in the nature of the job, ability to work from home as long as I meet deadlines and achieve results, and being able to develop essential skills, such as self-reliance, communication and time management.

Customer is King they say but what is a King without his loyal subjects?

It is a fact that a happy King means happy subjects and to keep the King happy, you must ensure royal treatment at all times.
That is where I come in. Customers deserve the royal treatment because they keep the business running and I am a specialist at delivering that experience.
Throughout my career, I have learned that customers who feel highly valued are the ones who turn out to be the most loyal even if the product experiences temporary downtimes.
I am a dedicated professional driven by knowledge and results. With a strong problem-solving mindset, I am passionate about leveraging my skills to impact outcomes positively for my employers and give customers a positive experience.
Whether it's finding innovative solutions or providing excellent service, I thrive on overcoming challenges that allow me to contribute meaningfully.
My commitment to continuous learning ensures that I stay at the forefront of my field, ready to tackle any task with enthusiasm and precision.
So, whether you are a business looking to turn your customers into loyal fans or a busy C-level executive seeking a more fulfilling life that allows you to navigate those meetings seamlessly while never missing your child or spouse's birthday, then reach out let's tailor your royal treatment to your specific needs.
Let's connect and explore how I can help you achieve your goals while maintaining a positive image in front of your customers.

Experience

Work history, roles, and key accomplishments

Administrative Assistant

Praise Tabernacle Mission

Jul 2016 - Feb 2022 (5 years 7 months)

Successfully organised and executed numerous church events,
resulting in increased member engagement and participation.
Improved the efficiency of the appointment scheduling process,
reducing scheduling conflicts and optimising leaders' time.
Contributed to a 30% increase in overall office productivity through
effective management of administrative tasks and streamlined
processes.
Handled conflict

Communication Skills Customer Service Time Management Presentation Skills

Personal Assistant

Amida Technologies Limited

May 2015 - May 2016 (1 year)

Managed the CEO’s calendar, ensuring efficient scheduling and
prioritisation of appointments and meetings.
Organised and planned corporate events, including coordinating
logistics and managing communication with attendees
Handled email management for the CEO, including filtering,
prioritising, and responding to emails on his behalf.

Communication Skills Problem Solving