ngesto User
@ngestouser
Systems Support & AI Implementation Agent at Gijima Deliveries deploying self-hosted AI and workflow automation.
South AfricaWhat I'm looking for
At Gijima Deliveries, I provide systems administration and technical support across Microsoft 365 and business platforms. I’m also involved in evaluating AI tools and developing workflow automation solutions.
I deploy and manage AI solutions on self-hosted infrastructure, working with Ollama and open-source AI models. I also document procedures and guide staff in using business applications.
At BMT24 Group (Bakers SA Limited, Manline, Timber24), I delivered Tier 1 and Tier 2 support to 500+ end users across 24/7 operations. I supported transport and warehouse management systems, along with business-critical logistics, accounting and payroll applications.
I used SQL for data retrieval, reporting investigations and troubleshooting discrepancies, and supported Microsoft 365, Active Directory and Windows Server environments. My projects include a documented Windows Server and Active Directory lab, plus a server monitoring lab using Prometheus and Grafana; I’m seeking to transition into data engineering and software development.
Experience
Work history, roles, and key accomplishments
Systems Support & AI Implementation Agent
Gijima Deliveries
Aug 2026 - Present (3 months)
Provide systems administration and technical support across Microsoft 365 and business platforms. Identify workflow improvements, evaluate AI tools, and deploy self-hosted AI solutions using Ollama and open-source models.
IT Technician: Software Support
BMT24 Group
Sep 2021 - Jul 2026 (4 years 10 months)
Delivered Tier 1 and Tier 2 support to 500+ end users in a 24/7 environment, managing incidents, root-cause analysis, and resolution. Supported enterprise TMS, WMS, and business-critical applications including Sage 300 and SYSPRO, and administered Windows Server, Microsoft 365, and Active Directory.
IT Technician Intern
Elangeni College
Feb 2020 - Jan 2021 (11 months)
Provided hands-on support for hardware, software, and desktop issues. Installed, configured, and upgraded desktops and laptops, and explained technical issues to non-technical users.
Education
Degrees, certifications, and relevant coursework
Richfield Graduate Institute of Technology
Bachelor of Science, Information Technology
Final year Bachelor of Science in Information Technology student.
Elangeni College
NQF Level 5, Technical Support
Completed NQF Level 5 Technical Support qualification.
Elangeni College
NQF Level 4, Information Technology and Computer Science
Completed NQF Level 4 Information Technology and Computer Science qualification.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Portfolio
github.com/lungelongwaneSalary expectations
Social media
Job categories
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