Open to opportunities

Joram Ncube

@joramncube

Message

Results-driven ICT and data professional specializing in Python, SQL, and Power BI for actionable insights.

South Africa

Message

What I'm looking for

I seek a data- or ICT-focused role where I can apply Python, SQL and BI tools to automate workflows, deliver actionable insights, and grow within a collaborative, security-conscious team.

I am an ICT and data professional with hands-on experience in data analysis, systems administration, and technical support. I leverage Python, SQL and Power BI to clean, analyze and visualize data, build automated workflows, and maintain data integrity while ensuring GDPR-compliant practices.

I have delivered measurable impact through projects such as automated reporting that reduced manual processing time by 40%, sales performance dashboards, customer data migrations to secure cloud infrastructure, and ICT asset monitoring tools. I combine a strong statistical foundation with practical experience in troubleshooting, ITIL incident management, and cloud systems to translate complex data into business outcomes.

Experience

Work history, roles, and key accomplishments

Current

Support Technician

Current

iStore (Core Group)

Oct 2022 - Present (3 years 1 month)

Delivered end-user technical support and troubleshooting for hardware/software faults, managed ICT inventories, and developed structured data logs to track service requests and identify optimization trends.

End User Services Technical Troubleshooting Inventory Management ITIL SLA Management Logging Customer Service

Service Desk Analyst

Frontline Managed Services

Oct 2023 - Jan 2024 (3 months)

Provided frontline technical and analytical support for software, hardware, and network issues, diagnosing incidents and maintaining system data accuracy to support reporting and performance insights.

Technical Support Incident Management ITIL Troubleshooting Data Analysis SQL Power BI Systems Administration

System Developer

Sativa Travel and Environmental Consultants

Mar 2019 - May 2022 (3 years 2 months)

Developed and maintained business information systems, managed SQL databases, implemented Python automation, and built Power BI dashboards for analytics and reporting.

Python SQL Power BI Dashboard Design Automation Database Management & Business Systems Data Migration

Support Technician

Department of Correctional Services

Nov 2020 - May 2021 (6 months)

Performed data entry validation and ICT system support, analyzed infrastructure utilization, and produced reports to improve workflow efficiency while managing data migration and compliance with IT policies.