Open to opportunities

Ngabo Yassin

@ngaboyassin

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Results-driven Operations, Quality Assurance, and IT Specialist.

Rwanda

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What I'm looking for

I am looking for a role that fosters collaboration, innovation, and growth opportunities.

With over 5 years of experience in operations, quality assurance, and IT management, I have a proven track record of leading cross-functional teams and optimizing systems across diverse sectors. My expertise lies in operational leadership, data analytics, and project execution, where I have successfully streamlined workflows and enhanced data accuracy.

At Bridge Carbon, I managed operational budgets for multiple regional projects, significantly reducing data error rates and improving survey turnaround times. My role as IT Manager at Classic Hotel involved cutting downtime and upgrading network systems, which greatly enhanced guest satisfaction. I am passionate about delivering scalable solutions that drive meaningful change in communities.

Experience

Work history, roles, and key accomplishments

Current

Operations Manager & Quality Assurance

Current

Bridge Carbon

Aug 2023 - Present (1 year 11 months)

Managed operational budgets and logistics for 10+ regional monitoring projects. Reduced field data error rate by 40% through implementation of standardized data validation processes. Trained and onboarded 50+ field agents and local partners across multiple regions.

Logistics Management Data Validation Field Agent Training

IT Manager

Classic Hotel

Dec 2021 - Present (3 years 7 months)

Cut IT-related downtime by 60% by deploying automated troubleshooting protocols. Upgraded network systems, resulting in 99.9% uptime and improved guest satisfaction. Led data backup and cybersecurity strategies, reducing system vulnerability incidents to near-zero.

IT Management Cybersecurity Data Backup Staff Training

Data Analyst

Codini Digital

Jan 2021 - Present (4 years 6 months)

Developed automated dashboards that reduced reporting time by 50%. Analyzed customer data to support marketing decisions, leading to a 15% increase in engagement. Cleaned and processed large datasets using Python and SQL, improving accuracy by 35%.

Data Analysis Dashboard Development Python SQL

IT Support Intern

Nanjing University of Information Science and Technology

Sep 2019 - Present (5 years 10 months)

Supported over 200+ users with technical troubleshooting and software support. Assisted in the setup of secure computer labs and maintained hardware across multiple departments. Participated in IT training sessions and supported university-wide system upgrades.

Technical Troubleshooting Software support IT Training

Education

Degrees, certifications, and relevant coursework

Nanjing University of Information Science and Technology

Bachelor of Electronic and Information Engineering, Electronic and Information Engineering

Grade: 3.5 / 4.0

Studied electronic and information engineering, gaining a strong foundation in the field. Achieved a GPA of 3.5 out of 4.0, demonstrating strong academic performance.