Open to opportunities

Mugisha Elysee

@mugishaelysee

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IT and Data Professional with a passion for data-driven strategies.

Rwanda

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What I'm looking for

I am looking for a role that values innovation, collaboration, and data-driven decision-making.

I am an IT and Data Professional with extensive experience in information technology and data management. My journey has equipped me with a deep understanding of various IT systems and data technologies, including SQL, Python, Power BI, and Advanced Excel. I am dedicated to leveraging technology and data to drive business success, and I continuously seek opportunities for professional development to stay updated with the latest trends in the field.

In my current role as Customer Insights Manager at Uzima Chicken, I lead customer surveys and analyze data to guide strategic decisions that enhance customer engagement and drive sales. My previous experiences as an IT Officer and Systems Data Supervisor have honed my skills in data analysis, team leadership, and operational efficiency. I am committed to fostering a collaborative work environment and mentoring my team to achieve our performance targets.

Experience

Work history, roles, and key accomplishments

Current

Customer Insights Manager

Current

Uzima Chicken

Jan 2025 - Present (9 months)

As Customer Insights Manager, I lead customer surveys and analyze data to drive strategic decisions. I maintain sales reports and develop analytics tools to enhance business growth. My role includes measuring impact on smallholder farmers and mentoring the Customer Insights team.

Survey Data Analysis Sales Reporting Business Analytics Team Leadership Strategic Planning Database Management

IT Officer

NewGlobe Educational Services

Jul 2023 - Nov 2024 (1 year 4 months)

As IT Officer, I developed a tracker for IT assets and analyzed departmental reports to enhance IT operations. I led a team to resolve technical issues and contributed to data-driven decision-making.

Data Analysis Technical Support Team Leadership Service Management Metrics Analysis Problem Solving

Systems Data Supervisor

One Acre Fund

Mar 2022 - Jul 2023 (1 year 4 months)

In my role as Systems Data Supervisor, I oversaw data entry and analysis processes, ensuring data accuracy for partnership payments. I led a team addressing technical issues for the field team.

Data Entry Data Analysis Team Leadership Technical Support

IT Support Technician

Rwanda Education Board

Nov 2020 - Apr 2022 (1 year 5 months)

As an IT Support Technician, I contributed to digital initiatives by installing and configuring hardware and software. I also tested new technologies to improve organizational efficiency.

Software Configuration Technical Support Network Management Troubleshooting

Education

Degrees, certifications, and relevant coursework

Udacity

Professional Certificate, Data Analysis

2024 -

Professional Certificate in Data Analysis Fundamentals, covering essential data analysis techniques and tools.

Coursera

Professional Certificate, Data Analytics

2022 - 2023

Professional Certificate in Google Data Analytics, focusing on data analysis, visualization, and interpretation to drive business decisions.

Mount Kenya University Rwanda

Bachelor of Business and Information Communication Technology, Information Communication Technology

2021 - 2021

Grade: 2 Class Honours Upper Division

Bachelor of Business and Information Communication Technology with a focus on integrating business principles with IT solutions. Achieved 2nd Class Honours Upper Division.