At BT Group, I support customers experiencing payment difficulties by discussing available options and resolving account and payment enquiries. I update customer records and follow compliance and data protection guidelines when handling sensitive information.
Previously, as a Sales Advisor at EuroChange Ltd, I handled currency exchange services, kept daily transaction records, and completed cash reconciliations. I also supported customers using Western Union services.
My experience includes customer service, sales, administration, and travel consulting. Through independent financial markets study, I developed knowledge of foreign exchange, technical analysis, market structure, and risk management.
