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ILIANA DRAKOVA

@ilianadrakova

Housekeeping supervisor at CLARGES MAYFAIR who trains teams and maintains health and safety records.

Bulgaria
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At CLARGES MAYFAIR, I organize shifts, assign housekeeping tasks, and inspect work to ensure cleanliness standards are met. I also train team members and hire staff for the housekeeping team.

I maintain COSHH assessments and other health and safety records, and ensure the team follows health, safety, security, and College policies. I also manage staff appraisals and Personal Improvement Plans.

Earlier, I worked in customer service and management roles at Unilever/Darko Bulgaria and Scan Clean Bulgaria. I hold a Level 3 Human Resources qualification from Westminster Kingsway College, CIPD, and a bachelor's degree in Psychology from Sv.Sv.Kiril i Metodi University.

Experience

Work history, roles, and key accomplishments

Viking River Cruise logoVC

Stateroom Stewardess

Viking River Cruise

Sep 2016 - Jan 2017 (4 months)

Performed cleaning tasks including dusting, vacuuming, changing linens, and laundry duties. Provided superior customer service with focus on resolving issues.

SB

Assistant Manager/Call Center

Scan Clean Bulgaria

Sep 2012 - Oct 2014 (2 years 1 month)

Delivered significant efforts in keeping areas clean and tidy on a daily basis. Managed daily responsibilities while meeting strict deadlines.

Education

Degrees, certifications, and relevant coursework

BC

British Institute of Cleaning

BICS, Cleaning Proficiency

Completed BICS Cleaning Proficiency certification.

BI

Bioquell

Bioquell BQ-50 Training, Training

Completed Bioquell BQ-50 Training, Mop Training, and Basic Life Support.

ON

Online

Microsoft Office Expert 365 Certificate, Microsoft Office

Earned Microsoft Office Expert 365 Certificate.

ON

Online

Oracle SQL A Certificate, Oracle SQL

Earned Oracle SQL A Certificate.

Westminster Kingsway College logoWC

Westminster Kingsway College

Level 3 Human Resources, Human Resources

Completed Level 3 Human Resources specialist qualification accredited by CIPD.

SU

Sv.Sv.Kiril i Metodi University

Bachelor degree, Psychology

Earned a Bachelor degree in Psychology.

Tech stack

Software and tools used professionally

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