Toniya Ince
@toniyaince
Customer service professional with five years' experience and team-lead exposure.
GuyanaWhat I'm looking for
I am a motivated, adaptable customer service professional with five years of experience supporting major accounts in contact center environments. I have worked as a customer service representative, cashier and agent team lead across accounts such as Amazon, Sirius XM, Kroger, Office Depot and Uber, and hold certificates in customer service and information security.
I bring excellent communication skills, a customer-oriented mindset, and a task-focused approach that drives issues to resolution. I am eager to discuss how my practical contact-center experience and problem-solving skills will be a valuable asset to your team.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Qualfon
Provided customer service support on Amazon and Sirius XM accounts, resolving inquiries and improving customer satisfaction across channels over multiple years.
Cashier
Itel International
Performed cashier duties including transaction processing and customer-facing payment handling while ensuring accuracy and customer satisfaction.
Customer Service Representative
Teleperformance Guyana
Supported the Uber account by managing rider and driver inquiries, troubleshooting issues, and maintaining service quality standards.
Customer Service Representative
Itel International
Handled customer interactions for Kroger and Office Depot accounts, processing transactions and resolving service issues to maintain account KPIs.
Team Lead (Agent Role)
Qualfon
Served in an agent team lead capacity, guiding peers, supporting escalations, and helping maintain performance targets on assigned accounts.
Education
Degrees, certifications, and relevant coursework
Richard Ishmael Secondary School
High School Diploma, Secondary Education
2013 - 2018
Completed secondary education at Richard Ishmael Secondary School from 2013 to 2018.
F.E. Pollard Primary School
Primary School Leaving Certificate, Primary Education
2007 - 2013
Attended F.E. Pollard Primary School from 2007 to 2013, completing primary education.
Ga ce Stock Nursery School
Nursery Education Certificate, Nursery Education
2005 - 2007
Completed nursery education at Ga ce Stock Nursery School from 2005 to 2007.
Availability
Location
GuyanaAuthorized to work in
Job categories
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