Open to opportunities

Elisha Ince

@elishaince

Message

Detail-oriented appointment setter with a focus on client satisfaction.

Guyana

Message

What I'm looking for

I am looking for a role that allows me to utilize my appointment-setting skills in a supportive and growth-oriented environment.

I am a detail-oriented and results-driven appointment setter with three years of experience in managing client relationships and scheduling appointments. My expertise lies in utilizing CRM software to streamline processes and enhance client satisfaction. I am passionate about leveraging my skills in a dynamic environment to contribute to a company's success.

During my tenure at Georgetown American University, I successfully scheduled 15 appointments weekly, significantly increasing student conversions. I managed a comprehensive database of clients, ensuring accurate and timely follow-ups while collaborating with sales teams to develop targeted outreach strategies. My previous role as a Customer Service Representative at Teleperformance allowed me to provide exceptional service to numerous clients daily, addressing inquiries and resolving issues effectively.

Experience

Work history, roles, and key accomplishments

Appointment Setter

Georgetown American University

Jan 2023 - Nov 2024 (1 year 10 months)

Scheduled 15 appointments weekly, significantly increasing student conversions. Managed a database of over hundreds of clients, ensuring accurate and timely follow-ups.

Appointment Management Client Management CRM Software Sales Strategy Data Management

Customer Service Representative

Teleperformance

Jul 2020 - Oct 2022 (2 years 3 months)

Provided exceptional customer service to a vast number of clients daily, addressing inquiries and resolving issues. Assisted in scheduling appointments for clients, ensuring efficient use of time for both clients and staff.

Customer Service Scheduling Record keeping