Ayanna Park
@ayannapark
I lead call center teams to improve customer service, performance metrics, and issue resolution.
GuyanaWhat I'm looking for
At Teleperformance Guyana, I supervised and supported call center agents to meet call quality, handle-time, and customer-satisfaction KPIs. I coached team members, handled escalated customer concerns, monitored performance metrics, and recommended process improvements.
Previously at Global Payments Inc., I prepared invoices for local and international clients, maintained accurate financial records, and supported accounts receivable, accounts payable, and financial reporting.
Experience
Work history, roles, and key accomplishments
Team Lead
Teleperformance Guyana
Supervised and supported a team of call center agents to meet KPIs in call quality, handle time, and customer satisfaction. Conducted coaching sessions, handled escalated concerns, and monitored metrics.
Education
Degrees, certifications, and relevant coursework
Bacchus Learning Center
CSEC Certification, General Studies
Completed 8 CSEC subjects with certificates available upon request.
Tech stack
Software and tools used professionally
Availability
Location
GuyanaAuthorized to work in
Job categories
Skills
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