Open to opportunities

Shaquille Goddard

@shaquillegoddard

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Customer support professional specializing in leadership, problem-solving, and customer satisfaction.

Guyana

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What I'm looking for

I seek roles where I can lead customer-focused teams, improve processes, coach staff, and deliver exceptional, timely support in a collaborative culture.

I am a customer support professional with demonstrated experience in frontline service, supervision, and teaching roles across call center and educational settings.

At Qualfon and other contact centers I improved customer satisfaction, escalated and resolved critical issues, and increased team productivity through clear expectations and workflow improvements.

As a supervisor and senior representative I applied strong leadership, time management, and multitasking skills to organize teams, implement efficient processes, and deliver timely solutions for customers.

I am goal-oriented, collaborative, and adaptable, with a background in web and computer programming and a commitment to fostering positive customer and learner outcomes.

Experience

Work history, roles, and key accomplishments

Teacher

Isa

Jan 2025 - Apr 2025 (3 months)

Developed strong relationships with students, parents, and colleagues and improved classroom engagement using interactive methods, resulting in a more supportive and productive learning environment.

Classroom Management Curriculum Development Student Engagement Communication Lesson planning

Supervisor

Qualfon

Oct 2024 - Dec 2024 (2 months)

Oversaw daily department operations, implemented efficient workflows and clear expectations that increased team productivity and improved customer satisfaction through timely issue resolution.

Team Leadership Workflow Optimization Customer Service Problem Solving Performance Management Process Improvement Escalation Management

Customer Service Executive

Teleperformance

Sep 2023 - Aug 2024 (11 months)

Provided support via phone, email, and chat, escalated critical issues to prevent revenue loss, and increased customer retention through prompt resolution and rapport-building.

Customer Support Phone Support Email Support Live Chat Customer Retention

Senior Customer Support Rep

Bloom

Jan 2022 - Sep 2023 (1 year 8 months)

Delivered prioritized support for emergency issues, implemented workarounds to resolve problems rapidly, and maintained deep product knowledge to ensure accurate customer guidance.

Customer Support Troubleshooting Knowledge Management Time Management