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Neurys Medrano

@neurysmedrano

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I troubleshoot and repair computers, mobile devices, Windows systems, and network connectivity issues.

United States

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What I'm looking for

I'm looking for a technical support or repair role where I can troubleshoot Windows, computers, mobile devices, and network issues while providing clear customer support and training.

I've repaired computers and mobile devices at OKLAPTOP, diagnosing hardware and software issues, replacing components, and restoring systems for customers.

I install and configure Windows, drivers, Microsoft Office, antivirus, and updates; remove malware; recover data; and troubleshoot Wi-Fi, routers, printers, peripherals, and IP connectivity. I'm CompTIA A+ certified and trained in Network Communications and Information Systems.

At City Auto Sales, I supported dealership technology, trained employees, resolved operational issues, and managed complex customer financing workflows. I bring more than 20 years of customer-facing operations, technical troubleshooting, and staff training experience.

Experience

Work history, roles, and key accomplishments

Current

Independent Delivery Driver

Current

Spark Driver

Jan 2025 - Present (1 year 8 months)

Use mobile applications, GPS, and digital order systems to manage time-sensitive deliveries, customer communication, and real-time issue resolution independently.

Mobile Apps GPS Time Management Client Communication Problem Solving

Finance Manager / Operations & Technology Support

City Auto Sales

Jan 2014 - Jan 2025 (11 years)

Managed automotive financing and customer transactions, supported dealership operations, and trained employees on finance platforms and workflows. Served as internal technology support for office computers, camera systems, and dealership applications.

Automotive Finance Customer Service Corporate Trainer Technical Support Windows Microsoft Office Troubleshooting

Computer & Mobile Device Repair Technician

OKLaptop

Jan 2011 - Jan 2014 (3 years)

Diagnosed and repaired hardware and software issues on computers and mobile devices, including component replacement and OS troubleshooting. Installed software, performed malware removal, data recovery, and configured devices.

hardware troubleshooting Software Troubleshooting Windows Microsoft Office Malware Removal data recovery Mobile Device Repair Networking WiFi Printers

Finance Manager / Dealership Operations

City Auto Sales

Jan 2002 - Jan 2011 (9 years)

Managed customer financing, lender relationships, transaction documentation, and day-to-day dealership operations. Built long-term customer relationships and supported staff training as systems evolved.

Automotive Finance Customer Relationship Management Operations Management Corporate Trainer

Education

Degrees, certifications, and relevant coursework

Lincoln Technical Institute

Graduate, Network Communications and Information Systems

Grade: 3.96 / 4.00

Activities and societies: Coursework: PC Repair & Support, Advanced PC Repair, Desktop Operating Systems, Networking Tools & Techniques, Servers, Microsoft Windows Server, Microsoft Windows Infrastructure, Security+, Office Applications, Customer Service.

Graduated in March 2010 from the Network Communications and Information Systems program with a GPA of 3.96/4.00, completing 45 credits and 900 instructional hours.