NKNeroyan Kananathan
@neroyankananathan
Customer service advisor with a background in building surveying.
United KingdomWhat I'm looking for
I hold a Bachelor of Science degree in Building Surveying from Kingston University. My experience in fast-paced work environments has equipped me with a high level of motivation and adaptability. I am actively seeking a career in customer service, where I can leverage my skills to contribute to the success of others.
In my recent role as a Junior Building Surveyor at Bishop and Associates, I conducted comprehensive schedules of condition and coordinated re-inspections to ensure properties are maintained to a high standard. My ability to produce and manage reports has facilitated effective decision-making and ensured accurate record-keeping.
Previously, I worked as a Supervisor/Shift Manager at British Airport Transfers, where I managed real-time transportation requests and supervised drivers to ensure timely resolutions of issues. My experience as a Customer Service Advisor at NHS Test & Trace further honed my communication skills, as I effectively managed a high volume of calls while adhering to strict protocols.
Experience
Work history, roles, and key accomplishments
Junior Building Surveyor
Bishop and Associates Barnes
Sep 2023 - May 2025 (1 year 8 months)
Conducted comprehensive schedules of condition and coordinated re-inspections to ensure properties are maintained to a high standard. Developed detailed specifications of work to clearly outline project scope and methodologies.
Supervisor/Shift Manager
British Airport Transfers
Apr 2022 - Jun 2023 (1 year 2 months)
Supervised drivers and proactively troubleshooted any issues that arose, managing real-time transportation requests and ensuring timely resolution of on-the-day issues. Maintained accurate and up-to-date weekly reports for TFL by regularly uploading and updating necessary data.
Customer Service Advisor
NHS Test & Trace (SITEL)
Jun 2021 - Aug 2021 (2 months)
Managed a high volume of calls (60-80 daily) using CRM software, providing extensive notes on interactions with travelers post-calls. Ensured travelers were aware of their legal requirements as per government regulations and followed strict NHS protocols for confidentiality.
Booking Clerk
British Airport Transfers
Jun 2019 - Aug 2021 (2 years 2 months)
Communicated with passengers and corporate representatives via phone, accurately booking transfers using an internal online booking platform. Effectively communicated with customers using phonetic language to avoid errors and cross-checked the validity of bookings for address and flight details.
Education
Degrees, certifications, and relevant coursework
Kingston University
BSc Building Surveying, Building Surveying
Grade: 2:2
Completed a comprehensive 10,000-word dissertation on 'Automation & Technology: The Way Forward in The Construction Industry.' Undertook a group project involving a condition survey at Knights Park and an individual condition survey project at St. Ann's School.
Uxbridge College
BTEC Mechanical Engineering Level 3, Mechanical Engineering
Grade: Distinction, Merit, Merit
Achieved an overall grade of Distinction, Merit, Merit in the BTEC Mechanical Engineering Level 3 program.
Nower Hill High School Harrow
GCSEs, General Studies
Grade: 8 GSCEs A-E (English - C)
Completed secondary education, achieving 8 GCSEs with grades ranging from A to E, including a C in English.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
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