Neo Nkwe
@neonkwe
Brand Safety & Customer Support specialist safeguarding platforms and resolving complex issues across global users.
South AfricaWhat I'm looking for
I’m a Customer Support and Brand Safety Specialist with 4+ years of experience supporting global users, safeguarding digital platforms, and delivering high-quality service in fast-paced, remote environments. I’m known for resolving complex issues, conducting detailed risk and content reviews, and collaborating cross-functionally to keep decisions accurate and timely.
In my current role as a Brand Safety Vetting Specialist, I conduct comprehensive influencer vetting across Instagram, TikTok, Facebook, Twitter (X), YouTube, Snapchat, Twitch, LinkedIn, Google Search, and Reddit. I use image and keyword search, manual profile reviews, and extensive Google searches to uncover past controversies or reputational risks, then document findings to support informed decisions with Account and Campaign Managers.
Earlier, I strengthened my support and safety foundation through safety-focused customer support and content moderation—meeting SLA and quality targets while maintaining accurate CRM documentation and escalating when needed. I bring the same care to quality assurance and policy enforcement that I developed while moderating sensitive user-generated content and staying current on legal regulations and online safety trends.
Experience
Work history, roles, and key accomplishments
Brand Safety Vetting Specialist
Influential
Dec 2024 - Dec 2025 (1 year)
Conducted comprehensive influencer brand-safety vetting across major social and web platforms, including manual profile reviews and image/keyword searches. Performed research for prior controversies, documented findings, and collaborated with account and campaign teams to support compliant decisions.
Safety Customer Support Representative
Teleperformance Kenya
May 2024 - Jan 2025 (8 months)
Provided timely customer support via phone, chat, email, and ticket-based systems in a high-volume environment. Resolved customer issues while meeting SLA and quality targets, maintained accurate CRM records, and supported escalations when required.
Ref Host
Bounce Inc
Oct 2023 - May 2024 (7 months)
Delivered frontline customer service while ensuring compliance with safety standards. Assisted customers with check-ins and inquiries, facilitated group events, and maintained cleanliness and organization across venues.
Content Moderator
Sama Pty Ltd
Nov 2021 - Mar 2023 (1 year 4 months)
Moderated sensitive user-generated content according to platform policies and legal/online safety requirements. Flagged and removed harmful or non-compliant content with high accuracy and stayed current on evolving safety standards.
Specialist Sales Associate
The Foschini Group
Aug 2019 - Jul 2021 (1 year 11 months)
Provided personalized customer service and product recommendations while maintaining strong product knowledge. Processed transactions, returns, and exchanges accurately, and built customer relationships to drive repeat business and loyalty.
Education
Degrees, certifications, and relevant coursework
Southwest Gauteng College
Coursework Completed, Human Resource Management
Completed coursework in Human Resource Management at Southwest Gauteng College.
Bryanston High School
High School Diploma, High School
Completed secondary education and earned a High School Diploma.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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