Phinda Buthelezi
@phindabuthelezi
Operations & digital support specialist with 10+ years in content moderation, risk management, and service operations.
South AfricaWhat I'm looking for
I am an Operations & Digital Support Specialist with over 10 years' experience in content moderation, abuse and risk management, and service operations. I focus on identifying and mitigating harmful content while ensuring compliance with digital policies and safety standards.
I create and edit multimedia content, manage community interaction and engagement workflows, and oversee subscriber lifecycle and retention strategies. I routinely produce analytics, daily/weekly insights, and competitor reviews to drive operational improvements.
My background includes roles from Connectivity Support Engineer to Operations Service Manager and Content Moderation & Digital Abuse & Risk Administrator, where I configured networking devices, managed SLAs, handled escalations, and delivered performance dashboards.
I hold industry certifications including Cisco CCNA, CompTIA Security+ and Network+, ITIL Foundation, and Kepner-Tregoe problem solving. I bring investigative rigor, clear communication, and cross-functional collaboration to fast-paced digital environments.
Experience
Work history, roles, and key accomplishments
Content & Digital Operations Specialist
Internet Solutions
Jan 2019 - Present (6 years 11 months)
Create and edit multimedia content, manage community interaction and subscriber lifecycles, and produce daily/weekly analytics reports to improve engagement and retention.
Operations Service Manager
Internet Solutions
Jan 2016 - Jan 2019 (3 years)
Managed service operations, client escalations and SLA performance, delivering monthly dashboards, capacity reviews and risk evaluations to improve service quality.
Connectivity Support Engineer
Internet Solutions
Jan 2010 - Jan 2012 (2 years)
Provided network support and troubleshooting for enterprise clients, configured Cisco and Fortigate devices and produced CRM updates and escalation reports to improve reliability.
Junior Network Engineer
Dimension Data
Jan 2009 - Jan 2010 (1 year)
Supported network operations and assisted in incident resolution while contributing to trend analysis and operational improvements through detailed reporting.
Chief Accounting Clerk
Department of Defence
Jan 2004 - Jan 2009 (5 years)
Managed accounting clerical functions, produced analytical reports to improve operational efficiency, and supported client queries and escalations within the department.
Education
Degrees, certifications, and relevant coursework
KEKepner-Tregoe
Professional Training Certificate, Problem Solving
2018 - 2018
Completed Kepner-Tregoe Problem Solving training in 2018.
Axelos / PeopleCert (ITIL Foundation)
ITIL Foundation, IT Service Management
2017 - 2017
Completed ITIL Foundation certification in 2017.
COCompTIA
Network+, Networking
2014 - 2014
Achieved CompTIA Network+ certification in 2014.
COCompTIA
Security+, Information Security
2013 - 2013
Achieved CompTIA Security+ certification in 2013.
CICisco
CCNA, Networking
2010 - 2010
Completed Cisco CCNA certification in 2010.
UPUniversity of Pretoria
Certificate, Contract Management
2007 - 2007
Completed coursework in Contract Management through the University of Pretoria in 2007.
Unknown
Matric Certificate, General/Secondary Education
2002 - 2002
Obtained Matric certificate in 2002.
Unknown
Diploma, Business Information Technology
2001 - 2001
Studied Advanced Business Information Technology (Diploma) in 2001; completion status unspecified.
UUUniversity of South Africa (UNISA)
National Diploma, Information Technology
Enrolled in a National Diploma in IT program at UNISA; studies listed as incomplete.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
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