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Moipone Mmusi

@moiponemmusi

Experienced contact centre professional skilled in customer service, technical support, and team coordination.

South Africa
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What I'm looking for

I seek a customer-focused role where I can use my technical support and contact-centre experience, grow into leadership, and help improve customer outcomes.

I am an experienced contact centre professional with over a decade supporting customers across financial services, retail promotions and global tech platforms. I have delivered inbound and outbound support, technical device troubleshooting for Amazon, billing and subscription assistance for Verizon, and content moderation for social platforms, consistently meeting process and compliance standards.

I have experience coordinating teams, training and acting as team leader, handling escalations, FICA and compliance requirements, and driving excellent customer outcomes. I bring strong data-capturing, call-logging and organizational skills, and a track record of improving customer experience across banks, contact centres and content moderation operations.

Experience

Work history, roles, and key accomplishments

SI

Content Moderator

Samasource Inc

Dec 2023 - Dec 2024 (1 year)

Reviewed user-generated images, video and audio for offensive content, flagged violations to ensure platform safety and responded to user queries while ensuring regulatory compliance.

WE

Digital Device Customer Support

Webhelp

Nov 2020 - Mar 2022 (1 year 4 months)

Provided technical support for Amazon devices, diagnosed issues, processed warranty returns and replacements, and expedited deliveries within company policies.

Absa logoAB

Vehicle & Asset Finance Agent

Absa

Jun 2018 - Apr 2019 (10 months)

Provided vehicle and asset finance support to dealerships and clients including settlement quotes, adjustments to agreements, call logging and lead generation.

Standard Bank logoSB

Inbound Contact Centre Agent

Standard Bank

Nov 2014 - Jan 2018 (3 years 2 months)

Handled account and card enquiries, escalations and follow-ups while ensuring FICA compliance and service turnaround targets; supported team planning and record-keeping.

TC

Outbound Call Centre Agent

The Creative Counsel

Sep 2012 - Oct 2014 (2 years 1 month)

Coordinated promoters and brand ambassadors, booked and confirmed store promotions, and captured sales and stock data to ensure smooth on-site activations.

Education

Degrees, certifications, and relevant coursework

University of Johannesburg logoUJ

University of Johannesburg

Partial tertiary studies (2nd year completed)

2010 - 2012

Completed two years of tertiary study at the University of Johannesburg (2010–2012).

HF

Hoërskool Die Fakkel

Matric (Grade 12), Secondary Education

2005 - 2009

Completed Grade 12 at Hoërskool Die Fakkel from 2005 to 2009.

Tech stack

Software and tools used professionally

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Moipone Mmusi - Content Moderator - Samasource Inc | Himalayas