Moipone Mmusi
@moiponemmusi
Experienced contact centre professional skilled in customer service, technical support, and team coordination.
What I'm looking for
I am an experienced contact centre professional with over a decade supporting customers across financial services, retail promotions and global tech platforms. I have delivered inbound and outbound support, technical device troubleshooting for Amazon, billing and subscription assistance for Verizon, and content moderation for social platforms, consistently meeting process and compliance standards.
I have experience coordinating teams, training and acting as team leader, handling escalations, FICA and compliance requirements, and driving excellent customer outcomes. I bring strong data-capturing, call-logging and organizational skills, and a track record of improving customer experience across banks, contact centres and content moderation operations.
Experience
Work history, roles, and key accomplishments
Content Moderator
Samasource Inc
Dec 2023 - Dec 2024 (1 year)
Reviewed user-generated images, video and audio for offensive content, flagged violations to ensure platform safety and responded to user queries while ensuring regulatory compliance.
Connectivity & Billing Advisor
Webhelp
Apr 2022 - Nov 2023 (1 year 7 months)
Assisted customers with Verizon connectivity and subscription queries, processed billing schedules and refunds, and upsold value-added products to increase ARPU.
Digital Device Customer Support
Webhelp
Nov 2020 - Mar 2022 (1 year 4 months)
Provided technical support for Amazon devices, diagnosed issues, processed warranty returns and replacements, and expedited deliveries within company policies.
Vehicle & Asset Finance Agent
Absa
Jun 2018 - Apr 2019 (10 months)
Provided vehicle and asset finance support to dealerships and clients including settlement quotes, adjustments to agreements, call logging and lead generation.
Inbound Contact Centre Agent
Standard Bank
Nov 2014 - Jan 2018 (3 years 2 months)
Handled account and card enquiries, escalations and follow-ups while ensuring FICA compliance and service turnaround targets; supported team planning and record-keeping.
Outbound Call Centre Agent
The Creative Counsel
Sep 2012 - Oct 2014 (2 years 1 month)
Coordinated promoters and brand ambassadors, booked and confirmed store promotions, and captured sales and stock data to ensure smooth on-site activations.
Education
Degrees, certifications, and relevant coursework
University of Johannesburg
Partial tertiary studies (2nd year completed)
2010 - 2012
Completed two years of tertiary study at the University of Johannesburg (2010–2012).
Hoërskool Die Fakkel
Matric (Grade 12), Secondary Education
2005 - 2009
Completed Grade 12 at Hoërskool Die Fakkel from 2005 to 2009.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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