Open to opportunities

Shudley Meyer

@shudleymeyer

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Strategic-minded professional with a proven track record in fraud prevention.

South Africa

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What I'm looking for

I am looking for a role that allows me to leverage my fraud prevention expertise while fostering a collaborative and innovative work environment.

I am a strategic-minded professional with a proven track record in online fraud prevention and customer service. With years of experience in technical support and online content moderation, I have developed a keen understanding of the complexities involved in managing online safety and security.

Currently, I serve as the Risk and Fraud Prevention Manager at Gumtree AU, where I analyze patterns in user behavior to propose and implement changes that curb fraud and risk trends. My notable achievement includes reducing average reported messaging fraud by over 20%, showcasing my ability to enhance security measures effectively.

My previous roles have equipped me with a diverse skill set, including technical support and training facilitation. I thrive in collaborative environments and am dedicated to ensuring proactive risk management across platforms. I am passionate about leveraging my expertise to contribute to a safer online community.

Experience

Work history, roles, and key accomplishments

Current

Messaging Risk and Fraud Prevention Manager

Current

GumtreeAU (Kelly Services)

Jan 2021 - Present (4 years 7 months)

Analysed patterns in user replies behaviour for GumtreeAU markets to propose and implement changes that curb fraud/scam/risk trends. Collaborated with cross-functional teams to develop comprehensive fraud prevention plans, reducing average reported messaging fraud by over 20%.

Fraud Prevention Risk Management Data Analysis Cross Functional Collaboration System Implementation

Site Moderator

GumtreeAU (Kelly Services)

Jan 2020 - Jan 2021 (1 year)

Moderated community ads and messages, documenting findings and preparing detailed reports. Identified trends in fraudulent activities, allowing for proactive measures against future threats.

Content Moderation Fraud Detection Trend Analysis Reporting Community Management

Assistant Trainer

Amazon

Jun 2019 - Dec 2019 (6 months)

Facilitated training programs, including self-directed, instructor-led, virtual, and experiential learning. Adapted training programs based on business needs and communicated with Workflow regarding schedules and profile changes.

Facilitation Instructional Design Workflow Management Communication

Senior Technical Support

Amazon

Jan 2016 - Jan 2019 (3 years)

Provided outstanding technical support to clients, translating technical information into simple language for seamless troubleshooting. Collected data accurately to identify solutions and understand device platforms.

Technical Support Troubleshooting Data Collection Customer Service Communication Problem Solving

Education

Degrees, certifications, and relevant coursework

Alexander Sinton High

Highschool, General Studies

2011 - 2015

Completed high school education at Alexander Sinton High, focusing on foundational subjects. Developed essential academic skills and prepared for further studies or career entry.