Looking for a job

Nengi Allison

@nengiallison

Customer Service Representative at Royal Court Private School, resolving customer inquiries and complaints across phone, email, and in-person channels.

Nigeria

Message

What I'm looking for

I'm prepared to deliver dependable customer support in a remote environment.

At Royal Court Private School, I supported parents, students, and prospective families through phone, email, and in-person service. I responded to inquiries, followed up on concerns, and handled complaints, escalating complex issues when needed.

At Saskatchewan Government Insurance (SGI) and Canadian Imperial Bank of Commerce (CIBC), I handled high-volume customer calls about insurance and banking accounts. I resolved inquiries and complaints, processed requests, and maintained accurate customer records while protecting confidential information.

Experience

Work history, roles, and key accomplishments

Sales & Marketing Officer

Royal Court Private School

Mar 2020 - Mar 2026 (6 years)

Delivered professional customer service to parents, students, and stakeholders through phone, email, and in-person communication. Handled complaints, maintained accurate records, and supported sales activities.

Customer Service Communication Skills Data Entry Documentation CRM Problem Solving Sales Support Administrative Support

Customer Service Representative

Saskatchewan Government Insurance

Aug 2018 - Dec 2019 (1 year 4 months)

Handled high-volume inbound calls regarding insurance policies, claims, billing, and account inquiries. Resolved complaints, processed renewals, and maintained accurate CRM records.

Customer Service Inbound Calls Insurance Claims Billing CRM Documentation Problem Solving

Customer Service Representative – Call Centre

Canadian Imperial Bank of Commerce

Jun 2015 - May 2018 (2 years 11 months)

Managed high-volume inbound calls for banking accounts, transactions, and digital banking support. Resolved complaints, guided customers through technical issues, and maintained accurate records.

Customer Service Inbound Calls Banking Digital Banking CRM Problem Solving De escalation Documentation