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Jennifer Ikechukwu

@jenniferikechukwu1

Customer Service Representative at Equitable Life Canada who supported customers with complex issues, pending requests, and service concerns.

Nigeria

Message

At Equitable Life Canada, I escalated complex issues to the appropriate departments and followed up with customers about pending requests, documentation, and service concerns. I also documented customer interactions and resolutions in the CRM system.

At Meridian Heights International School, I followed up with prospective parents to support enrollment and conversion. Earlier, at Smans Technology, I assisted customers with product inquiries and service requests, responded to calls and messages, and resolved complaints.

Experience

Work history, roles, and key accomplishments

Call Center Agent

Equitable Life Canada

May 2024 - Aug 2026 (2 years 3 months)

Escalated complex issues to appropriate departments for timely resolution. Followed up with customers regarding pending requests, documentation, and service issues while maintaining confidentiality and compliance.

Problem Solving Crisis Management Customer Orientation CRM Documentation Compliance

Client Support Executive

Meridian Heights International School

Feb 2022 - Mar 2024 (2 years 1 month)

Followed up with prospective parents to support enrollment and conversion. Coordinated with academic and administrative teams to resolve client requests and updated client records accurately.

client support Enrollment CRM Communication Skills Feedback Management

Customer Service Representative

Smans Technology

Oct 2020 - Jan 2022 (1 year 3 months)

Assisted customers with product inquiries, service requests, and general concerns. Resolved complaints while maintaining a positive customer experience and escalated complex issues when necessary.

Customer Service Problem Solving Communication Skills CRM Escalation Management