Nelson Ureña

I am a dedicated automotive professional with over 15 years of experience in service and sales. My journey began with a degree in Digital Media from the University of Central Florida, which has equipped me with a unique perspective on customer engagement and problem-solving. I have honed my skills in customer retention and service excellence, ensuring that every interaction is meaningful and productive.

Currently, I serve as a Professional Recon Coordinator and Collision Service Writer at Lithia Motors, where I manage the intake process for new and used vehicles. My role involves ensuring that vehicles meet rigorous service standards and addressing post-sale issues effectively. My previous experience as a Field Recall Specialist has further enhanced my ability to data-mine and create valuable trade-in offers, demonstrating my commitment to maximizing customer satisfaction and operational efficiency.