
Jayson Demchak
@jaysondemchak
Fixed Operations Consultant at MSX International supporting Stellantis dealerships, improving field case response rates 25% in 90 days.
What I'm looking for
At MSX International, Inc. (Stellantis), I co-developed an action plan and pilot program focused on reducing vehicle buybacks. I also directed a team of field service consultants and improved field case response rates 25% in 90 days through standardized reporting, guidance meetings, and daily Salesforce tracking.
At WPP, I advanced from Supervisor, Ford Global Product Insights to Associate Director, Product Launch and Competitive Insights, working on vehicle launches, competitive research, and product messaging. Earlier, I supported Ford and Lamborghini programs across dealer operations, warranty, vehicle communications, and sales initiatives, including strategies that increased U.S. sales 23% in 2011 and 30% in 2012 for Automobili Lamborghini.
Experience
Work history, roles, and key accomplishments
Priority Repair Specialist
MSX International, Inc. (Stellantis)
Jan 2024 - Jan 2026 (2 years)
Co-developed and implemented a comprehensive action plan and pilot program focused on reducing vehicle buybacks. Directed a team of 150 field service consultants to improve repair outcomes by reducing roadblocks that prevent vehicles from being repaired.
Associate Director, Product Launch and Competitive Insights
WPP
Jan 2014 - Jan 2023 (9 years)
Promoted from Supervisor, Ford Global Product Insights to Associate Director, expanding scope across competitive research, product messaging, and launch execution. Directed cross-functional vehicle launch activities and collaborated with engineering to document testing, attributes, and functionality.
Ford Product Communications Manager, Performance Vehicles
MSX International, Inc. (Ford)
Jan 2012 - Jan 2014 (2 years)
Created and led execution of Performance and Motorsports communications plans to support brand and vehicle visibility. Partnered with fleet management vendor on scheduling, prep, maintenance and delivery of performance vehicles.
Account Manager, Automobili Lamborghini
Centigrade Unlimited
Jan 2010 - Jan 2012 (2 years)
Worked together with Lamborghini executive staff and area managers to develop sales strategies that amplified U.S. sales 23% in 2011 and 30% in 2012. Headed dealer marketing and sales efforts across North America while maintaining consistent brand identity.
Account Supervisor, Ford Racing Performance Parts / Ford Special Vehicle Team
Campbell Marketing
Jan 2005 - Jan 2009 (4 years)
Coordinated vehicle evaluation drive programs for consumers and dealers, ensuring vehicles were prepared and ready for scheduled use. Facilitated OEM warranty program for Tier 1 performance partner, including warranty evaluation, documentation and approvals.
Senior Account Executive, Ford Special Vehicle Team
Campbell Marketing
Jan 2002 - Jan 2005 (3 years)
Planned and assisted up to 20 nationwide automotive events per year, managing project timelines and coordinating logistics to showcase new vehicles and products. Supervised transportation vendors, including contract negotiations for all nationwide shipments.
Account Executive, Ford Special Vehicle Team
Campbell Marketing
Jan 1999 - Jan 2002 (3 years)
Ran sales strategy, ordering processes, logistics, and billing for a dealership parts support program. Served as key contact for technical issues involving a low-volume, street-legal race car, supporting dealer, customer and program needs.
Education
Degrees, certifications, and relevant coursework
Michigan State University
Bachelor's Degree
Activities and societies: Evans Scholars Alumni Association
Bachelor's degree from Michigan State University. Member of the Evans Scholars Alumni Association.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Skills
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