caleb Rethemeyer

I’m a customer service supervisor who blends leadership with data analysis to drive measurable results. I’ve spent 7+ years improving operational efficiency, meeting performance targets, and strengthening customer and agent experiences.

In my current remote role, I manage a team of 20+ agents and oversee day-to-day operations to ensure targets are met. I analyze performance data and create weekly Microsoft Excel reports to identify opportunities for improvement, while coordinating call volumes and key metrics.

I also support continuous process change by supervising Microsoft Teams channels, posting timely updates on policies and procedures, and answering agent questions quickly. Alongside daily operations, I coordinate special testing projects designed to raise productivity and improve the customer experience.

Previously, I served as an ERS Dispatching Underwriting Operations Agent for Bridgestone American Family Insurance, assisting insurance agents through phone and chat. I helped clarify coverage, eligibility, and policy details while contributing to projects that streamlined operational processes—and earlier, I worked phone banking support handling transactions and disputes with a high level of professionalism.