Open to opportunities

NELOTPAL PALLYA

@nelotpalpallya

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Motivated virtual assistant and tech student delivering reliable, analytical support.

Germany

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What I'm looking for

I’m looking for a reliable, fast-paced role where I can apply my technical skills and analytical thinking—starting with support or operations work. I want teamwork, clear goals, and opportunities to grow while serving clients across multicultural environments.

I’m an Industrial Engineering and Computer Science student currently based in Germany, with an APS-certified, legally verified academic foundation. I’m motivated, adaptable, and highly interested in bringing my technical expertise and problem-solving skills to the Swiss and Austrian markets.

In my freelance work as a Virtual Assistant, I managed inboxes and scheduling for 2 US-based clients, saving them over 10 hours/week in admin work. I created and updated 150+ documents, reports, and spreadsheets, and supported online research tasks that reduced weekly report time-to-completion by 50%.

Previously, as a Customer Support Executive, I resolved 40+ daily customer queries via chat and email, maintaining a 95% satisfaction score for two consecutive quarters. I also designed a customer feedback process that increased post-resolution survey participation by 35% and reduced average case resolution time by 30% through order-return handling improvements.

I bring strong execution skills from data and operations roles too—entering 1000+ financial transactions weekly with 99.8% accuracy and improving reporting speed by coordinating across 3 departments. I value teamwork, critical thinking, and continuous learning in high-performance multicultural environments.

Experience

Work history, roles, and key accomplishments

Current

Virtual Assistant

Current

Freelance

Feb 2021 - Present (5 years 5 months)

Managed inbox and calendar scheduling for 2 US-based clients, saving them over 10 hours per week in admin work. Created and updated 150+ documents, reports, and spreadsheets and supported online research to reduce weekly report turnaround time by 50%.

Inbox Management Scheduling Administrative Support Report Writing Spreadsheet Management Online Research

Customer Support Executive

ABC Tech Solutions

Jan 2021 - Mar 2023 (2 years 2 months)

Resolved 40+ daily customer queries via chat and email, achieving a 95% satisfaction score for two consecutive quarters. Designed a customer feedback process and managed order complaints and product return cases to reduce resolution time by 30%.

Customer Support Chat Support Email Support Customer Satisfaction Feedback Process Design Returns Processing

Private Tutor / Educator

Self-employed

Jan 2019 - Jan 2023 (4 years)

Taught English and Mathematics to 40+ students (grades 6 to 10), achieving a 100% pass rate and 85% first division results. Created personalized study plans and delivered online Zoom-based tutoring, onboarding 15+ new students in 2 months.

English tutoring Mathematics Tutoring Personalized Study Plans online tutoring

Data Entry Operator

FinEdge Solutions

Aug 2020 - Nov 2022 (2 years 3 months)

Entered and validated 1000+ financial transactions weekly with 99.8% accuracy. Built an Excel-based manual-to-automated input template and coordinated across departments to help close monthly reports 2 days faster.

Data Entry Excel Reporting

Telecaller / Sales Executive

Global Televentures

May 2019 - Sep 2021 (2 years 4 months)

Converted 18% of cold leads into qualified prospects and exceeded the monthly conversion target by 25%. Conducted daily follow-ups with 50+ potential clients and trained 2 team members on CRM tools and call handling.

Sales Lead Follow Up CRM Tools Call Handling team training

Retail Sales Associate

Trendline Fashions

Jul 2018 - Dec 2020 (2 years 5 months)

Handled customer queries and upsold accessories, boosting average billing value by 12% per customer. Implemented an inventory labeling system that reduced product search time for floor staff by 35%.

Customer Service Upselling Retail Sales

Education

Degrees, certifications, and relevant coursework

Meghnad Saha Institute of Technology

Bachelor of Technology, Computer Science & Engineering

2021 -

Grade: 8.34 CGPA

Pursuing a Bachelor of Technology in Computer Science & Engineering at Meghnad Saha Institute of Technology in Kolkata since Aug 2021, with APS-certified direct access for Computer Science & Engineering.