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Mahmut Tufan

@mahmuttufan

Virtual assistant at Spezial Umzüge GmbH who created customer offers with a close rate above 70%.

At Spezial Umzüge GmbH, I handled German email correspondence for a Swiss moving company and created tailored customer offers with a close rate above 70%.

I also supported international clients with back-office administration, data and document upkeep, online research, and organizing information.

At Lufthansa Airlines (IGT Solutions), I prepared legal research and reports for Lufthansa lawyers and handled customer feedback and flight disruptions in multiple languages. I received the Best Quality & Performance award in 2022.

At Apple (Teleperformance), I provided technical customer support in German and English. I also worked in inbound and outbound call center roles, and created sales-oriented, SEO-optimized product descriptions in German and English.

Experience

Work history, roles, and key accomplishments

Virtueller Assistent (Freelance)

Spezial Umzüge GmbH

May 2024 - Feb 2025 (9 months)

Managed complete German email correspondence for a Swiss moving company, created tailored customer offers with a closing rate of over 70%, and provided data entry, CRM maintenance, and general back-office support.

Email Management CRM Dateneingabe Back Office Angebotserstellung

Outbound Call Center Agent (Freelance)

be Around GmbH

Dec 2023 - Apr 2024 (4 months)

Provided telephone consulting and product presentations for German-speaking existing customers, handled objections professionally, and maintained sustainable customer relationships.

Telefonberatung Product Presentations Kundenbeziehungen Einwandbehandlung

Inbound Call Center Agent (Freelance)

VIAFON GmbH (Klingel)

Nov 2023 - Jan 2024 (2 months)

Handled over 50 incoming customer calls daily with high customer satisfaction and actively used upselling opportunities to increase revenue.

Inbound Calls Customer Satisfaction Upselling Kommunikation

Rechtsassistent & Kundenfeedback-Manager

Lufthansa Airlines (IGT Solutions)

Dec 2021 - Sep 2023 (1 year 9 months)

Created legal research and reports for Lufthansa lawyers, processed customer feedback and flight irregularities in multiple languages, and was awarded for best quality and performance in 2022.

Legal Research Customer Feedback Multilingual Reports Qualität

Inbound Call Center Agent

Apple (Teleperformance)

Jul 2021 - Nov 2021 (4 months)

Provided technical customer support in German and English for Apple products, built sustainable customer relationships, and engaged in targeted upselling. Participated in Apple customer service training by Teleperformance.

Kundenbetreuung German English Upselling Apple Products