Looking for a job

Okoh Godwin Obinna

@okohgodwinobinna

Message

Customer support and administrative professional with a focus on efficiency.

Nigeria

Message

What I'm looking for

I am looking for a role that allows me to enhance customer experiences and streamline administrative processes in a supportive and collaborative environment.

I am a dedicated customer support specialist and administrative assistant with over two years of experience in enhancing client satisfaction and streamlining workflows. My journey has been marked by a commitment to resolving customer inquiries efficiently, achieving a remarkable 95% resolution rate. I thrive in fast-paced environments and have a proven track record of improving operational efficiency through effective data management and technical support.

In my recent role as a Student Services Representative at SwiftAssist Virtual Services, I successfully reduced student registration issues by 30% through efficient troubleshooting and communication. My experience as an Administrative Assistant at Elite Work Solutions further honed my skills in managing digital records and coordinating tasks, ensuring seamless operations. I am passionate about leveraging my expertise to contribute positively to any organization I join.

Experience

Work history, roles, and key accomplishments

Current

Student Services Representative

Current

SwiftAssist Virtual Services

Feb 2023 - Jun 2024 (1 year 4 months)

Assisted students via email, chat, and phone with academic and technical inquiries. Reduced student registration issues by 30% through efficient troubleshooting. Used Microsoft Office tools to manage and update student records.

Customer Service Technical Troubleshooting Microsoft Office Communication Problem Solving Time Management

Administrative Assistant

Elite Work Solutions

Jun 2022 - Jul 2023 (1 year 1 month)

Managed digital records, schedules, and emails for efficient workflow. Communicated with clients and staff to coordinate tasks and meetings. Used Microsoft Office Suite for document preparation and data entry.

Data Entry Records Management Microsoft Office Communication Time Management

Customer Service Representative

PrimeTech Digital Solutions

Jun 2021 - Sep 2022 (1 year 3 months)

Handled 50+ customer inquiries daily, achieving a 98% satisfaction rating. Assisted customers with product-related concerns and order tracking. Improved response efficiency and client satisfaction through clear communication.

Customer Service Communication Problem Solving Technical Support Time Management

Education

Degrees, certifications, and relevant coursework

Brigham Young University-Idaho

PathwayConnect Certificate, General Studies (Emphasis on Business & Technology)

2024 -

Activities and societies: Online Learning & Career Development

Developed essential skills in communication, critical thinking, career growth, decision-making, time management, and online work efficiency through the BYU-Pathway Connect program. Gained foundational knowledge in business, finance, and digital tools, preparing for further academic and professional success.