Open to opportunities

Nelly Tarus

@nellytarus

Message

Dedicated Customer Service Representative focused on customer satisfaction.

Zimbabwe

Message

What I'm looking for

I am looking for a role that values teamwork and offers growth opportunities.

I am a dedicated Customer Service Representative with a strong commitment to providing quality care and ensuring ultimate customer satisfaction. My proven ability to establish and maintain excellent communication and relationships with clients has been a cornerstone of my career. I am adept in general accounting and finance transactions, which allows me to identify customer needs and deliver effective solutions to their problems.

With excellent time management skills and a superior knowledge of the customer service industry, I have successfully navigated various roles, including Loans Officer and Accounts Assistant. My experience includes reviewing and processing loan applications, preparing financial documents, and assisting with budget formulation. I thrive in team environments and am always willing to take on greater responsibilities to contribute to organizational success.

Experience

Work history, roles, and key accomplishments

Current

Loans Officer

Current

Ndege Chai Sacco Society

Mar 2025 - Present (3 months)

Reviewed and processed loan applications, assessing creditworthiness and making loan decisions. Maintained and updated account records for accuracy.

Loan Processing Account Management Customer Service Financial Analysis

Accounts Assistant

Ketepa Regulated Non-WDT Sacco Society Ltd

Aug 2019 - Nov 2024 (5 years 3 months)

Prepared financial documents including invoices and managed accounts payable and receivable. Completed financial reports, assisted with budget formulation, and performed bank reconciliations and ledger postings.

Financial Reporting Budgeting Bank Reconciliation Accounts Payable Accounts Receivable Customer Service

Banking and Loan Officer

Kenya Highlands Savings & Credit Cooperative Society Ltd

Jul 2017 - Aug 2017 (1 month)

Managed banking operations and loan recoveries, ensuring accurate financial transactions. Performed bookkeeping, bank reconciliations, and facilitated the opening of new member accounts.

Banking Operations Bookkeeping Bank Reconciliation Customer Service

Accounts Clerk

Mau Tea Multipurpose Coop Society Ltd

Feb 2014 - Apr 2015 (1 year 2 months)

Reconciled monthly stock taking and prepared comprehensive monthly reports. Managed revenue banking, assisted in quarterly management reports, and performed ledger verification and bank reconciliation.

Financial Reporting Revenue Management Ledger Verification Bank Reconciliation Transaction Posting

Accounts Intern

Boresha Sacco Society Ltd

Oct 2012 - Dec 2012 (2 months)

Opened accounts for customers and handled inquiries, ensuring accurate updates of personal account records. Inputted and appraised loans into the system, and performed bank and Mpesa transactions reconciliation.

Data Entry Bank Reconciliation Mpesa Reconciliation

Accounts Intern

National Hospital Insurance Fund

Jul 2012 - Sep 2012 (2 months)

Prepared monthly reports and managed revenue banking, handling both system and manual revenue receipts. Processed hospital and funeral claims efficiently, and managed interactions with internal and external customers.

Financial Reporting Revenue Management Claims Management Customer Service Data Entry

Education

Degrees, certifications, and relevant coursework

Kisii University

Bachelor of Commerce, Accounts & Finance

Grade: Second class Honors Upper Division

Completed a Bachelor of Commerce with a specialization in Accounting. Gained comprehensive knowledge in financial management, auditing, and taxation.

Bethel Institute of Technology

CPA II, Certified Public Accounts

Pursued professional certification in Certified Public Accounts (CPA II) through KASNEB. Developed expertise in accounting principles, financial reporting, and auditing standards.

Kitale Technical Training Institute

Diploma in Accountancy, Accountancy

Grade: Credit

Obtained a Diploma in Accountancy, focusing on fundamental accounting practices and financial record-keeping. Acquired practical skills in bookkeeping and financial statement preparation.