Open to opportunities

NELLY MURITHI

@nellymurithi

Message

Organized business analyst and virtual assistant streamlining operations and enabling executive productivity.

Kenya

Message

What I'm looking for

I seek a role where I can streamline operations, manage CRM-driven processes, support executives, and contribute to client growth in a collaborative, growth-oriented team.

I am a highly organized Business Analyst and Virtual Assistant with over three years' experience helping leaders and organizations achieve growth by optimizing administrative operations and freeing up executive time.

I specialize in managing complex calendars, email and task workflows, CRM systems, and client outreach to ensure smooth cross-functional coordination and reliable data tracking.

My work has supported hundreds of students with international graduate admissions, scholarships, and loan processes while producing reports, dashboards, and research to inform decisions.

I bring a solutions-focused mindset, strong communication skills, and a dedication to building lasting client relationships that drive retention and measurable results.

Experience

Work history, roles, and key accomplishments

Current

Business Analyst / Virtual Assistant

Current

International Scholars Program

Feb 2025 - Present (10 months)

Manage daily administrative operations and CRM for an international graduate admissions program, supporting over 200 students and producing reports and dashboards to inform decision-making.

CRM Management Data Entry Reporting Admissions Research Dashboarding Scheduling Notion

Relationship Officer

Bank of Africa

Dec 2023 - Jan 2025 (1 year 1 month)

Built and managed client relationships to drive retention and portfolio growth, supported loan processing and account management, and reported on leads, conversions, and loan performance.

Client Relationship Management Loan Processing Financial Advisory CRM Reporting Sales Outreach Market Research Compliance

Business Development Officer

LOLC Kenya Microfinance Bank

Mar 2023 - Nov 2023 (8 months)

Prospected and onboarded customers through field visits and networking, conducted financial needs assessments, and maintained CRM records while monitoring repayment performance.

Client Acquisition CRM Field Sales Reporting Networking Customer Onboarding

Business Development Officer

Kenya Women Microfinance Bank

Mar 2021 - Feb 2023 (1 year 11 months)

Prospected and onboarded clients, guided applicants through loans and savings products, and trained women groups in financial literacy and business management to drive product uptake.

Client Onboarding Loan Product Guidance CRM Outreach Sales Presentations Community Engagement