Nelly Manyama
@nellymanyama
I am NOC Agent with over 2 years of experience.
South AfricaWhat I'm looking for
I am a dedicated IT professional with two years of experience as a NOC Agent, specializing in network monitoring, troubleshooting, and incident management. My role at Zoom Fibre has honed my skills in proactively monitoring network faults and ensuring optimal service uptime. I take pride in delivering excellent customer support and maintaining a 99.95% uptime on our core network. My commitment to resolving network and system issues has been instrumental in enhancing customer satisfaction and operational efficiency.
Previously, I served as a Level 1 Support Engineer at DataGr8, where I provided first-line support for hardware and software systems. My proactive approach to monitoring and managing incidents minimized customer complaints and escalations. I have also contributed to knowledge base improvements and process documentation, showcasing my dedication to continuous learning and improvement. I am eager to expand my technical expertise into M365 and Azure platforms, leveraging my troubleshooting skills and passion for problem-solving in an IT Support Engineer role.
Experience
Work history, roles, and key accomplishments
NOC Agent
Zoom Fibre
Sep 2022 - Present (3 years 9 months)
As a NOC Agent, I actively monitor network and fibre faults, inform customers of issues, log incidents, assist with troubleshooting, and maintain high service uptime. I collaborate with teams to resolve complex problems and improve processes.
Level 1 Support Engineer
DataGr8
Nov 2021 - Nov 2022 (1 year)
Provided first-line support for hardware and software systems, managed ticketing systems, and minimized customer complaints. Engaged with peers to resolve incidents and performed vulnerability scans for projects.
System Support Trainee
Khulisa Academy
Feb 2020 - Oct 2021 (1 year 8 months)
As a System Support Trainee, I performed user administration, maintained Windows Server 2016, diagnosed hardware issues, and conducted vulnerability management. I also prepared for AWS application exploitation.
Education
Degrees, certifications, and relevant coursework
Boston City Campus & Business College
National Diploma, System Development
2018 -
Pursuing a National Diploma in System Development, focusing on software development principles and practices.
Khulisa Academy
NQF Level 5, System Support
2020 - 2021
Activities and societies: Relevant coursework included Microsoft Certified: Windows Server 2016, Linux Administration, Cisco Certified Network Associate, and Microsoft Azure Fundamentals.
Completed training as a System Support Trainee, focusing on user administration, maintaining Microsoft Windows Server 2016, diagnosing hardware and network malfunctions, and performing vulnerability management.
Boston City Campus & Business College
Short Learning Program, Data Management
2017 - 2018
Completed a Short Learning Program in Data Capture, gaining skills in data entry and management.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
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