sanele maposa

As a 1st Line Network Engineer, I respond to client queries, troubleshoot network issues, and manage service tickets. I ensure effective communication with clients and maintain high standards of data accuracy and service ownership.

In this role, I configured VLANs on ONTs, performed troubleshooting on various devices, and managed outages. I provided updates on network performance and escalated issues as necessary.

As a NOC Technical Officer, I handled inbound client calls, performed first-line checks, and coordinated with vendors for link issues. I ensured timely updates and resolutions for clients.

Managed troubleshooting activities for customer networks, ensuring accurate case recording and resolution. I supported network infrastructure and collaborated with team members for efficient service delivery.

Installed and configured network devices, trained junior engineers, and ensured successful site migrations. I focused on maintaining productivity during transitions.

Monitored and maintained core network infrastructure, performed fault analysis, and coordinated with vendors for issue resolution. I ensured timely incident logging and client communication.

Provided technical support for network-related issues, troubleshooting various technologies and assisting users remotely. I focused on maintaining high service standards.

Analyzed and prioritized service requests, managed user accounts, and provided training to end users on various tools. I ensured effective communication and support.

Handled call logging, vendor management, and troubleshooting of network issues. I provided tier 1 technical support and coordinated with team members for project completion.

Performed hardware installations, software setups, and troubleshooting for various devices. I ensured optimal performance and user satisfaction.