Benjamin Dhlamini
@benjamindhlamini
Experienced telecommunications professional specializing in network operations.
South AfricaWhat I'm looking for
I am an experienced telecommunications professional with extensive expertise in network operations, fault management, and performance analysis. My career has been dedicated to monitoring network infrastructure, analyzing reports, and ensuring compliance with SLAs and OLAs. I have a strong background in NOC operations, problem management, and process improvement, with a commitment to enhancing operational efficiency.
In my recent role as a NOC Analyst at IHS Towers SA, I prepared and maintained performance reports, built historical data for forecasting, and analyzed network performance to identify and address recurring faults. My previous experience at Cell C involved various roles where I conducted routine network health checks, provided support to monitoring teams, and participated in projects aimed at improving fault management processes. I am passionate about leveraging my skills to contribute to a dynamic team focused on operational excellence.
Experience
Work history, roles, and key accomplishments
NOC Analyst
IHS Towers SA
Aug 2022 - Oct 2024 (2 years 2 months)
As a NOC Analyst, I prepared and maintained performance reports, analyzed network performance, and ensured compliance with SLAs/OLAs. I developed operational instructions and implemented automated tools to enhance operational efficiency.
Fault Management Support
Cell C
Jan 2014 - Jul 2022 (8 years 6 months)
In my role as Fault Management Support, I conducted routine network health checks, provided support to monitoring teams, and participated in projects to improve fault management processes.
Network Performance Specialist (Trainee)
Cell C
Nov 2018 - Apr 2019 (5 months)
As a Network Performance Specialist Trainee, I assisted in network performance analysis and optimization, working closely with NOC teams to resolve performance issues.
Network Controller
Cell C
Jan 2014 - Oct 2018 (4 years 9 months)
In the role of Network Controller, I monitored regional networks for alarms, managed failure notifications, and maintained broadband services including GSM and fiber networks.
Network Surveillance Engineer
TDT Communications
May 2012 - Nov 2013 (1 year 6 months)
As a Network Surveillance Engineer, I monitored network performance, conducted daily health audits, and led a team to ensure SLA adherence and network availability.
Education
Degrees, certifications, and relevant coursework
UAUniversity of South Africa
Advanced Diploma, Information Resource Management
Completed an Advanced Diploma in Information Resource Management, focusing on the management and utilization of information resources within organizations.
Nokia Siemens Networks Academy
Diploma, Telecommunications
Achieved a Diploma in Telecommunications, gaining knowledge in telecommunications systems and technologies.
CSCentral University of Technology, Free State
National Diploma, Computer Systems Engineering
Earned a National Diploma in Computer Systems Engineering, emphasizing the design and implementation of computer systems.
CSCentral University of Technology, Free State
Higher Certificate, Information Technology
Completed a Higher Certificate in Information Technology, focusing on foundational IT skills and knowledge.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
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