sizwe gumede
@sizwegumede
Experienced NOC engineer specializing in fibre and network support.
South AfricaWhat I'm looking for
I am an experienced NOC engineer with over 10 years in network operations, troubleshooting last-mile access, router configuration, and customer-facing fault management. I have worked across FTTH, fibre support, ISP support and NOC roles, consistently resolving tickets within SLA and keeping clients informed.
I bring hands-on experience with ADSL, fibre provisioning, PPPoE/DHCP router setups, OSS KPI monitoring and use of tools such as PowerBI, Albatros, Nagios, SAP and CMDB. I am driven, resilient and communicative, with a track record of coordinating field resources and improving incident resolution.
Experience
Work history, roles, and key accomplishments
FTTH Engineer
Vox Telecommunications
Jun 2023 - Present (2 years 3 months)
Diagnose and resolve customer FTTH connection issues via remote troubleshooting, hardware verification and router configuration while escalating complex technical faults and providing regular customer updates.
AFFibre Support Agent
Afrihost
Nov 2020 - May 2023 (2 years 6 months)
Provided fibre and broadband support including device and router configuration, service provisioning, fault finding and client updates across ADSL, fibre, mobile data and hosting services.
NOC Engineer
ZTE Telecommunications
Apr 2018 - Dec 2019 (1 year 8 months)
Monitored network performance and resolved network issues and trouble tickets within SLA, localizing faults and escalating to second-line or HLS while performing 24/7 OSS KPI monitoring.
Resource Coordinator
ECN
Apr 2017 - Feb 2018 (10 months)
Allocated and coordinated field technicians, scheduled installs and faults, maintained daily rolling reports and liaised with stakeholders to ensure timely completion of tasks and SLA compliance.
NOC Engineer
ECN
Jul 2015 - Mar 2017 (1 year 8 months)
Performed first-line troubleshooting for end users, logged and tracked incidents to resolution, and liaised with service providers to restore last-mile and voice-related services within SLA.
TEISP Support
Telkom
Jan 2011 - Jun 2015 (4 years 5 months)
Provided telephone-based ISP support including ADSL line testing, router and email configuration across multiple OS, fault logging and escalation, and agent management for quality and performance.
Education
Degrees, certifications, and relevant coursework
UAUniversity of South Africa
National Diploma in Information Technology, Computer Networks / Information Technology
Studied Computer Networks towards an N.Dip Information Technology program; enrollment not completed.
MTMangosuthu University of Technology
A+ / N+ Certifications, Information Technology
Completed A+ and N+ IT certifications through or in association with the university in 2013.
Telkom College
Technical Certification, Telecommunications / IT
Completed Telkom College technical training and certification (A+ / N+ listed in profile).
Grosvenor Boys High School
Matric (National Senior Certificate), Secondary Education
Completed secondary education (Matric) in 2000.
Availability
Location
South AfricaAuthorized to work in
Job categories
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