Nella User
@nellafim
Creative remote worker with 10+ years in customer service.
What I'm looking for
As a self-motivated and creative remote worker with over 10 years of experience, I have successfully run my own business while providing exceptional customer service and project management support to clients. My journey has been characterized by a strong commitment to clear communication, empathy, and a solutions-focused approach, which I believe are essential in delivering meaningful, human-centered service.
In my role as the Owner & Artist at Fimologi, I have honed my skills in managing client relationships, handling inquiries, and providing support across various platforms. My ability to manage multiple projects and priorities while maintaining a positive and professional client manner has allowed me to thrive in a remote work environment. I am passionate about collaborating with teams and contributing innovative ideas to enhance workflows and communication processes.
Experience
Work history, roles, and key accomplishments
Owner & Artist
Fimologi
Jan 2012 - Present (13 years 6 months)
Provided customer service and client support across email, chat, and social media, managing relationships with local and international clients. Handled orders, inquiries, complaints, and support issues with empathy and efficiency, while also writing product descriptions and content for online platforms.
Virtual Assistant
Freelance
Managed inboxes and calendars for small business clients, responding to client and customer messages professionally and promptly. Provided creative and operational support, including content editing and social media community management, and suggested improvements to communication and workflow processes.
Education
Degrees, certifications, and relevant coursework
Michaelis School of Fine Art, UCT
BA in Fine Art, Fine Art
Graduated with a Bachelor of Arts in Fine Art. Developed creative and critical thinking skills applicable to various professional contexts.
Availability
Location
Authorized to work in
Website
kunyeartfoundation.orgSocial media
Job categories
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