Looking for a job

Nella User

@nellafim

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Creative remote worker with 10+ years in customer service.

South Africa

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What I'm looking for

I am looking for a remote role that values creativity and collaboration, offering opportunities for growth and meaningful contributions.

As a self-motivated and creative remote worker with over 10 years of experience, I have successfully run my own business while providing exceptional customer service and project management support to clients. My journey has been characterized by a strong commitment to clear communication, empathy, and a solutions-focused approach, which I believe are essential in delivering meaningful, human-centered service.

In my role as the Owner & Artist at Fimologi, I have honed my skills in managing client relationships, handling inquiries, and providing support across various platforms. My ability to manage multiple projects and priorities while maintaining a positive and professional client manner has allowed me to thrive in a remote work environment. I am passionate about collaborating with teams and contributing innovative ideas to enhance workflows and communication processes.

Experience

Work history, roles, and key accomplishments

Current

Owner & Artist

Current

Fimologi

Jan 2012 - Present (13 years 6 months)

Provided customer service and client support across email, chat, and social media, managing relationships with local and international clients. Handled orders, inquiries, complaints, and support issues with empathy and efficiency, while also writing product descriptions and content for online platforms.

Customer Service Customer Support Social Media Management Content Creation Workflow Management Project Management Marketing Creative Production Problem Solving

Virtual Assistant

Freelance

Managed inboxes and calendars for small business clients, responding to client and customer messages professionally and promptly. Provided creative and operational support, including content editing and social media community management, and suggested improvements to communication and workflow processes.