Nadia Williams

Interacted with customers via phone, email, and chat to maintain strong relationships, ensuring prompt and accurate assistance with inquiries. Resolved customer complaints related to products and billing, and assisted with orders and returns. Collaborated with teams to address complex issues and stayed updated on company products.

Compiled project programs using Microsoft Project and Primavera P6, managed payroll details, and supplied various reports. Responsible for administrative tasks including taking meeting minutes, managing communications, and ensuring compliance with safety protocols.

Completed and passed a Virtual Assistant course, aimed at enhancing administrative and organizational skills.

Completed and passed the Customer Service Specialist assessment, aimed at enhancing customer service skills.

Completed and passed a Personal Assistant course, aimed at enhancing administrative and organizational skills.

Completed and passed the course with a score of 100%

Studied Primavera P6 Professional, focusing on project planning and management techniques.

Completed training in Microsoft Project Professional, gaining skills in project management and scheduling.