Ayanda Mlotshwa

I’m a remote work specialist with 6+ years of experience across customer service, IT administration, and operations support. I bring a positive, proactive approach and a strong service mindset to every client interaction.

In my recent role as a Virtual Assistant & CSR, I managed lead and customer service workflows using Zendesk, coordinated daily Measure, Quote, and Installation routes around Canberra, and kept appointments running through BUZ Manager and Google Calendar. I also handled digital communication to support the sales team and built relationships with international clients.

Previously, I worked as an Import Customer Service Agent, managing end-to-end customer service for import ocean freight shipments to Australia. I used CargoWise for shipment visibility and operational processing, handled client payments and invoicing, and collaborated with an international team with strong discretion and integrity.

I also bring IT administration and business operations experience from roles like Office Administrator and Account Executive Assistant (Temp), where I supported business systems, resolved customer queries, and contributed to marketing and office coordination. I’m values-led, professional under pressure, and I’m happiest helping teams deliver consistently—both operationally and digitally.