Neil John Carvajal
@neiljohncarvajal
Results-driven account manager specializing in online store operations and client fulfillment.
PhilippinesWhat I'm looking for
I am a results-driven Account Manager with strong experience in online store operations, order processing, inventory control, and high-volume client/vendor communications. I have delivered executive-level support and created detailed sales reports, product proposals, and invoices while driving operational efficiency and excellent customer service.
I successfully managed a high-value client account contributing nearly $1.4M in 2024 and led platform migrations from Salesforce to NetSuite and Company Portal Store to BrightSites without disrupting CRM or online store functionality. I bring proven technical support, quality assurance, and cross-functional collaboration to ensure consistent, measurable outcomes.
Experience
Work history, roles, and key accomplishments
Account Manager / Specialist
Boundless
Mar 2023 - Jul 2025 (2 years 4 months)
Managed store operations including order entry, fulfillment, tracking, inventory control and product estimates; developed sales reports and product proposals and supported executive-level administrative tasks, contributing to continuity during CRM and store migrations.
Tier II Support Specialist
Keywords Studios
Sep 2021 - Sep 2022 (1 year)
Resolved first-contact and escalated email tickets providing customer service and technical support, conducted weekly quality checks and ticket audits, and reported performance metrics to improve service delivery.
Customer Service Advisor
Concentrix
Nov 2019 - Mar 2021 (1 year 4 months)
Entered and reviewed data to support media-related processes, performed spot checks to ensure quality standards, and maintained accurate operational records to support back-office functions.
Education
Degrees, certifications, and relevant coursework
TPTechnological Institute of the Philippines
Bachelor of Secondary Education, Physical Sciences
2015 - 2019
Grade: Cum Laude (GPA 1.54, Philippine scale)
Bachelor of Secondary Education, majoring in Physical Sciences; graduated Cum Laude with a GPA of 1.54.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
Skills
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