SAShehryar Ali
@shehryarali
Resourceful Lead Associate with expertise in client services and operations.
PakistanWhat I'm looking for
I am a resourceful and detail-oriented Lead Associate – Enablement with a strong background in client services, operations, and training development, particularly in the personal lines insurance sector. My career has been marked by a proven track record of leading cross-functional teams, driving service excellence, and implementing strategic process improvements. I am adept at onboarding, stakeholder communication, and using data to enhance decision-making.
In my current role at Savvital Technologies, I have been promoted three times within two years due to my exceptional performance and leadership capabilities. I oversee department-wide enablement initiatives, improve process alignment across functions, and champion associate success. My efforts in designing and delivering onboarding and training programs have significantly improved new hire productivity and reduced training time by 25%. I take pride in my ability to analyze and optimize workflows, which has led to increased client satisfaction and retention.
Experience
Work history, roles, and key accomplishments
SLLead Associate, Enablement
Savvital Technologies (Pvt) Ltd
May 2023 - Present (2 years 1 month)
Oversaw department-wide enablement initiatives, improved process alignment across functions, and championed associate success. Designed and delivered associate onboarding and training programs that improved new hire productivity and reduced training time by 25%.
Trainee HR, Admin, and Procurement
Audit Oversight Board
Jul 2022 - Present (2 years 11 months)
Implemented a Human Resources Management System to streamline employee operations. Managed insurance claim processes and supported tax compliance through accurate documentation.
STTA-Knowledge Management
Karandaaz
Mar 2022 - Present (3 years 3 months)
Coordinated two national-level conferences and led end-to-end communication planning. Contributed to the launch of the Karandaaz Data Portal to support third-party financial data access.
Key Accounts Coordinator
Qisstpay
Sep 2021 - Present (3 years 9 months)
Managed client accounts including Samsung, ELO, and Telemart, ensuring SLA adherence. Rolled out payment solutions across major retail networks and conducted A/B product testing.
Customer Support Specialist
Wi-Tribe
Jun 2021 - Present (4 years)
Handled 100+ daily customer queries and escalations. Developed an internal knowledge base that improved onboarding and support efficiency.
Education
Degrees, certifications, and relevant coursework
Bahria University
Bachelors in Business Administration, Business Administration
Completed a comprehensive curriculum focused on business principles and practices. Gained expertise in various aspects of business management.
Westminister International School & College
A' Levels, Business, Economics and Law
Focused on advanced studies in Business, Economics, and Law. Developed a strong foundation in these key subjects.
International Grammar School & College
O' Levels, Business, Accounting and Economics
Undertook studies in Business, Accounting, and Economics. Built foundational knowledge in these areas.
Availability
Location
PakistanAuthorized to work in
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