Neha Dixit Pandey

Trusted advisor to senior leadership, providing strategic insights via business performance analytics, workforce planning, and executive governance. Led strategic transition of ~150 roles into India delivery centers and established governance, operating model, and executive KPIs to improve decision transparency and performance management.

Led enterprise risk and compliance transformation across 20+ Asia-Pacific markets, modernizing the operating model and automating regulatory processes. Supported Wealth & Private Banking transformation for digital client engagement, delivering multi-currency debit card and digital wallet capabilities and a digital client service journey, including cross-border data-sharing POC for privacy enhancin

Introduced a customer-centric performance measurement framework to enable targeted service improvements and stronger client outcomes. Redesigned delivery governance and workflow processes, improving right-first-time performance from 65% to 80%, and directed large-scale digital transformation focused on governance, customer experience improvement, and operational performance outcomes.

Served as Scrum Master for KPMG’s integrity due-diligence platform. Supported agile delivery practices for the platform’s development lifecycle.

Managed finance and accounting portfolio programs. Coordinated delivery activities to support program execution across finance and accounting initiatives.

Partnered with leadership on product strategy for the WealthERP software. Contributed to aligning product direction with broader leadership priorities.

Implemented Siebel CRM for an Oman Insurance Company. Supported CRM deployment activities within a client environment.

Earned a B.Tech in Electrical Engineering from Uttar Pradesh Technical University, graduating in 2006.