Roycee Graves
@royceegraves
Results-driven professional seeking remote customer service roles.
What I'm looking for
I am a results-driven and customer-focused professional with exceptional communication and problem-solving skills. My experience as a Flight Attendant has honed my ability to deliver outstanding customer experiences, especially in high-stress situations. I am passionate about enhancing passenger experiences and ensuring a seamless journey for all travelers.
In my current role as a Tutor at Georgia Cyber Academy, I have developed and implemented individualized care plans to meet clients' unique needs in a virtual setting. This experience has strengthened my adaptability and flexibility in remote work, allowing me to coordinate resources and services effectively while advocating for client rights.
With a proven track record in customer service and a commitment to safety and compliance, I am eager to bring my skills to a remote Aviation Flight Attendant, Customer Support Specialist, or Customer Service Representative role. I am available for immediate hire and excited about the potential for growth and advancement in my next position.
Experience
Work history, roles, and key accomplishments
Tutor
Georgia Cyber Academy
Aug 2016 - Present (8 years 10 months)
Developed and implemented individualized care plans for clients in a virtual setting, coordinating resources and conducting assessments to evaluate progress. Collaborated with multidisciplinary teams via digital platforms to ensure comprehensive care and advocated for client rights.
Flight Attendant
Envoy Air Inc
Jun 2022 - Feb 2025 (2 years 8 months)
Ensured passenger safety through pre-flight briefings and emergency equipment checks, while delivering exceptional customer service in a fast-paced environment. Efficiently managed beverage and meal service, collaborated with crew, and ensured compliance with aviation regulations.
Education
Degrees, certifications, and relevant coursework
Strayer University
Associate of Science, Hospitality & Tourism
Currently pursuing an Associate of Science in Hospitality & Tourism through online courses. The curriculum focuses on foundational aspects of the hospitality industry, preparing for roles in various service sectors.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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