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Open to opportunities

Roycee Graves

@royceegraves

Results-driven professional seeking remote customer service roles.

United States

What I'm looking for

I am looking for a remote role that offers growth opportunities and values exceptional customer service.

I am a results-driven and customer-focused professional with exceptional communication and problem-solving skills. My experience as a Flight Attendant has honed my ability to deliver outstanding customer experiences, especially in high-stress situations. I am passionate about enhancing passenger experiences and ensuring a seamless journey for all travelers.

In my current role as a Tutor at Georgia Cyber Academy, I have developed and implemented individualized care plans to meet clients' unique needs in a virtual setting. This experience has strengthened my adaptability and flexibility in remote work, allowing me to coordinate resources and services effectively while advocating for client rights.

With a proven track record in customer service and a commitment to safety and compliance, I am eager to bring my skills to a remote Aviation Flight Attendant, Customer Support Specialist, or Customer Service Representative role. I am available for immediate hire and excited about the potential for growth and advancement in my next position.

Experience

Work history, roles, and key accomplishments

GA
Current

Tutor

Georgia Cyber Academy

Aug 2016 - Present (8 years 10 months)

Developed and implemented individualized care plans for clients in a virtual setting, coordinating resources and conducting assessments to evaluate progress. Collaborated with multidisciplinary teams via digital platforms to ensure comprehensive care and advocated for client rights.

EI

Flight Attendant

Envoy Air Inc

Jun 2022 - Feb 2025 (2 years 8 months)

Ensured passenger safety through pre-flight briefings and emergency equipment checks, while delivering exceptional customer service in a fast-paced environment. Efficiently managed beverage and meal service, collaborated with crew, and ensured compliance with aviation regulations.

Education

Degrees, certifications, and relevant coursework

Strayer University logoSU

Strayer University

Associate of Science, Hospitality & Tourism

Currently pursuing an Associate of Science in Hospitality & Tourism through online courses. The curriculum focuses on foundational aspects of the hospitality industry, preparing for roles in various service sectors.

Tech stack

Software and tools used professionally

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Roycee Graves - Tutor - Georgia Cyber Academy | Himalayas