At Amazon, I worked in customer service and risk operations, preventing an estimated 15% in unauthorized refunds through concession abuse prevention and anomaly detection.
I resolved 80+ daily customer inquiries across chat, email, and phone while maintaining an approximately 98% CSAT rating. I also developed de-escalation workflows that reduced Average Handle Time by approximately 12%.
At Shivam Perfumeries, I designed digital promotions and localized customer engagement campaigns, helping exceed quarterly revenue targets by 15%. I also have hands-on experience with talent sourcing, candidate screening, and digital operations consulting for local businesses and brands.
