Kriti Suryawanshi

I am an e-commerce risk investigator with hands-on experience protecting marketplace integrity and improving international customer satisfaction through analytical judgment and operational accuracy.

At Amazon I independently investigated US and UK seller accounts, eliminated payment risks within the SAP space, advised on intellectual-property compliance, and served six months as a Risk Manager overseeing high-volume sellers to reduce fraud and boost sales. At HSBC I processed and documented client requests for Middle East clients and communicated policies with cultural sensitivity to maintain compliance and trust.

I work with CRM systems and tools such as Paragon, Brand Registry, Amazon Seller Central, Excel and Outlook, and I focus on root-cause analysis, escalation handling and continuous process improvement; I hold a B.A.LLB and seek roles where I can apply data analysis to mitigate risk and enhance customer experience.