Open to opportunities

Neema Ibrahim

@neemaibrahim

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Customer-focused data administrator with strong analytical skills.

United Kingdom

Message

What I'm looking for

I am looking for a role that values customer service and data integrity, with opportunities for growth.

I am a customer-focused professional with a proven track record in addressing customer needs and applying analytical knowledge to enhance service delivery. My experience spans various roles, including Data Administrator at E.ON, where I utilized my Excel mastery to analyze large datasets, ensuring data integrity and security across platforms. I am adept at identifying and resolving data issues proactively, contributing to strategic decision-making.

Previously, as a Customer Services Advisor at Orbit Group, I managed high-volume customer queries, consistently achieving positive feedback through effective multitasking and adherence to company policies. My role as an Administrative Coordinator at KINS Enterprise Ltd further honed my organizational skills, where I implemented automation tools to streamline data entry tasks and maintained compliance with GDPR. I am committed to leveraging my skills to drive efficiency and enhance customer satisfaction.

Experience

Work history, roles, and key accomplishments

Data Administrator

E.ON

Dec 2023 - May 2024 (5 months)

Managed large data sets using Excel to inform strategic decisions, ensuring data integrity and security. Executed data cleansing processes and navigated the Junifer system to maintain accurate customer information.

Excel Data Analysis Data Integrity Problem Solving Analytical Skills

Customer Services Advisor

Orbit Group

Sep 2022 - Jul 2023 (10 months)

Provided exceptional customer service by managing high-volume queries, maintaining accurate customer records, and ensuring compliance with company policies. Successfully de-escalated disputes and communicated effectively with suppliers.

Customer Service Multitasking Communication Problem Solving Database Management Conflict Resolution Time Management Zendesk

Administrative Coordinator

KINS Enterprise Ltd

Mar 2021 - Aug 2022 (1 year 5 months)

Managed sensitive information in compliance with GDPR, recommended automation tools, and maintained data integrity. Supported operational workflow and ensured accurate data entry into QuickBooks.

GDPR Compliance Data Entry Quickbooks Automation Tools Data Integrity Quality Assurance Support Operations

Project Data Officer

Lifeskills Promoters

Jul 2015 - Dec 2020 (5 years 5 months)

Ensured data integrity and drove efficiency improvements in data collection. Collaborated with users to define system requirements and implemented new functionalities that enhanced data collection efficiencies.