Open to opportunities

Tomike Kaffo

@tomikekaffo

Message

Data-focused project and operations professional driving insights, efficiency, and stakeholder success.

United Kingdom

Message

What I'm looking for

I seek a role using data and project skills to improve processes, deliver insights, collaborate with stakeholders, and grow in data management.

I am an analytical data and project professional with over 5 years' experience delivering high-quality data management, PMO and operational support across public and private sectors. I combine formal training in psychology with a data analysis short course from Imperial College London to apply statistical and machine-learning techniques to business problems.

My experience spans CCTV operations, retention and after-sales administration, order processing, property and programme management, and PMO analysis, where I improved processes, reduced duplication, supported system reboots, and maintained large portfolios and datasets. I hold Prince2 Foundation and SIA CCTV certifications and have practical experience with Sage, Freshdesk, Esker, Salesforce, Excel and Python environments.

I am organised, adaptable and stakeholder-focused, with a proven track record of improving operational efficiency and customer experience. I seek roles where I can develop data management capabilities, deliver actionable insights, and support teams to meet strategic objectives.

Experience

Work history, roles, and key accomplishments

Current

CCTV Operator

Current

Dartford Council

Aug 2024 - Present (1 year 1 month)

Proactively monitored CCTV systems to identify incidents, notified authorities leading to a dozen CCTV-instigated arrests, maintained detailed surveillance logs and adhered to data protection protocols.

CCTV Surveillance Data Protection Surveillance Software Log Management Situational Awareness

Retentions Administrator

Trooli

Sep 2023 - Jul 2024 (10 months)

Improved retentions processes and reduced ticket duplicates by 70% through operational changes, liaised with accounts, sales and project teams to optimise customer experience and maintained accurate customer records.

Retention Management Customer Service Process Improvement Ticketing Systems Data Entry Quality Assurance

Data Processor

Crosswater

May 2023 - Sep 2023 (4 months)

Processed and validated incoming orders using Sage, Freshdesk and Esker, improving sales by 0.2% over two weeks, resolved order issues and maintained accurate order records.

Order Processing Freshdesk Esker Data Validation Customer Support Record keeping

Property Management Administrator

Freshwater Group

Sep 2022 - Feb 2023 (5 months)

Managed correspondence and enquiries for a portfolio of 1,000+ units, handled 30+ daily contacts, raised 75+ purchase orders weekly and maintained property records to streamline operations.

Property Management Portfolio Administration Microsoft Office Data Management

Business Support Assistant

Kent County Council

Mar 2022 - Sep 2022 (6 months)

Supported a 10-person business team by monitoring mailboxes, handling customer inquiries, creating and editing documents, and maintaining Excel spreadsheets to support service delivery.

Customer Service Microsoft Excel Documentation Data Collation Administrative Support

Junior PMO Analyst

Royal Borough of Greenwich

Jul 2019 - Jan 2022 (2 years 6 months)

Maintained program schedules and fiscal systems, managed ~5 program-level issues/change requests weekly, analysed deliverables using statistical techniques to monitor project performance.

PMO Support Budgeting & Forecasting Scheduling Data Analysis Reporting

Education

Degrees, certifications, and relevant coursework

SIA (Security Industry Authority)

SIA Licence, Security / CCTV Operations

2024 - 2024

Achieved SIA licence certification for CCTV operation and maintenance, including use of CCTV analysis tools and adherence to data protection protocols.

Imperial College London

Certificate, Business Analysis / Data Science

2022 - 2023

Activities and societies: Completed project on feasibility of producing health monitoring devices; used Anaconda (Python), AMPL IDE, and Excel for linear programming and visualisations.

Completed the 16-week Imperial Business Analysis: From Data to Decisions online programme, applying machine learning and optimisation techniques to business-case projects.

AXELOS (PRINCE2)

PRINCE2 Foundation, Project Management

2021 - 2021

Obtained PRINCE2 Foundation certification to demonstrate understanding of core project management principles and practices.

University of Kent

Bachelor of Science, Psychology

2017 - 2020

Activities and societies: Final year project titled "Arachnophobia: learning to unfear through subliminal"; modules included psychology statistics and practicals.

Completed a Bachelor of Science in Psychology with coursework in statistics, biological, social, and business psychology and a 4,300-word final year project on arachnophobia.