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pujitha duvvuru

@pujithaduvvuru

Customer and account support coordinator at BESTWAY, handling 20–30 daily enquiries and helping reduce delivery delays by 15%.

United Kingdom

Message

At BESTWAY, I respond to customer enquiries and coordinate order updates with sales, operational, supplier and internal teams. This work helped reduce delivery delays by 15%, and I maintain an organised diary to follow up across active customer accounts.

Previously, at ANGARD STAFFING SOLUTIONS (ROYAL MAIL GROUP), I checked customer records and applied GDPR procedures, helping reduce processing errors by 20%. At UNIFIED IT SOLUTIONS, I used SAP BW and Excel to investigate account queries and keep customer records and updates accurate.

Experience

Work history, roles, and key accomplishments

Current

Customer and Account Support Coordinator

Current

Bestway

Jul 2025 - Present (1 year 3 months)

Responded to 20-30 daily telephone and email enquiries, achieving sustained 90%+ customer satisfaction. Coordinated customer orders and updates with sales, operational, supplier, and internal teams to reduce delivery delays by 15%.

Customer Service Order Coordination Account Management Data Entry Excel Outlook Communication Skills

Data Administration Assistant

Angard Staffing Solutions (Royal Mail Group)

Nov 2024 - Jun 2025 (7 months)

Checked high volumes of customer records, reducing processing errors by 20%. Maintained accurate records and applied GDPR and confidentiality procedures, achieving a 100% pass rate in data-protection audits.

Data Entry Data Quality GDPR Excel Document Control Customer Service

Customer Data and Account Administrator

Unified IT Solutions

Oct 2022 - Jun 2023 (8 months)

Checked customer and account requests in SAP, achieving 100% accuracy against approval criteria. Liaised with sales, operational, and risk teams to reduce overdue account and collections items by 15%.

SAP SAP BW Excel Account Administration Data Entry Customer Service

Customer Service Advisor

GlobalLogic India Pvt Ltd

Sep 2020 - Jul 2022 (1 year 10 months)

Handled high-volume telephone, email, and live-chat enquiries, achieving sustained 90%+ customer satisfaction. Owned customer cases from first contact to closure, reducing resolution times by 15%.

Customer Service Communication Skills Case Management Data Entry Microsoft Office