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neelam mehra

@neelammehra

Travel operations Assistant Manager at IGT Solutions, managing Hopper, VFS and OneVasco operations against client SLAs and KPIs.

India

Message

What I'm looking for

I'm seeking to transition into an Operations Manager role, where I can contribute strategic leadership and process improvements at a larger scale.

At IGT Solutions Pvt. Ltd., I manage end-to-end travel operations for Hopper, VFS and OneVasco, keeping teams aligned with client SLAs and KPIs. I monitor productivity, plan shifts and coordinate support across HR, IT and Admin.

I also serve as the primary escalation point for customer and client issues. I work with the Operations Manager on reporting dashboards and performance measurement, and contribute to performance reviews and reward systems.

At MONDEE Tech Pvt. Ltd., I led a 45-member travel operations team delivering sales and service. Structured monitoring helped improve response time and customer satisfaction, and I supported onboarding, training and performance coaching.

Earlier, at American Express Global Business Travel, I managed domestic and international corporate travel for clients including Johnson & Johnson, IBM, Disney, Microsoft and McKinsey & Company. I also worked as a Ticketing Executive at Protocol Solution Pvt. Ltd. and Bird Information Systems Pvt. Ltd.

Experience

Work history, roles, and key accomplishments

Current

Assistant Manager – Travel Operations

Current

IGT Solutions Pvt. Ltd.

Mar 2023 - Present (3 years 8 months)

Manage end-to-end team operations ensuring strict adherence to client SLAs and KPIs. Act as primary escalation point for customer and client issues, ensuring timely resolution.

Attrition Control

Quality Assurance Process Improvement Escalation Management

Training and Development

Operations Management SLA Management KPI Monitoring Stakeholder Management Workforce Planning

Team Leader – Travel Operations

MONDEE Tech Pvt. Ltd.

Jul 2021 - Nov 2022 (1 year 4 months)

Successfully led a team of 45 members delivering sales and service excellence. Improved response time and customer satisfaction through structured monitoring.

Team Leadership Sales Management Customer Satisfaction Performance Monitoring Training Stakeholder Management

Travel Consultant – Corporate Travel

American Express Global Business Travel

Jan 2017 - Sep 2020 (3 years 8 months)

Managed domestic and international corporate travel for global clients. Handled high-value accounts including Johnson & Johnson, IBM, Disney, Microsoft and McKinsey & Company.

Corporate Travel Management

GDS Amadeus Galileo Sabre

Worldspan

Customer Relationship Management

Cost Efficiency

Compliance