Open to opportunities

Neba Nfoneh

@nebanfoneh1

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IT Support Specialist with expertise in cybersecurity and customer support.

Cameroon

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What I'm looking for

I am looking for a role that allows me to grow in cybersecurity while utilizing my IT support skills in a collaborative environment.

I am an IT Support Specialist with a strong foundation in customer support and cybersecurity. My journey in technology began in 2015, where I quickly became the go-to tech person in my community, providing computer troubleshooting and mobile phone maintenance services. This passion for technology led me to pursue a Bachelor's degree in Computer Science from the University of Buea, where I honed my skills in problem-solving and technical support.

In my professional career, I have worked in various roles, including as a Customer Service Agent and IT Support Specialist at Deluxe Taxi Amsterdam. My responsibilities included managing system software, troubleshooting issues, and ensuring customer satisfaction. I have also gained valuable experience in cybersecurity through certifications from Google and EC-Council, focusing on security operations and incident management. My commitment to continuous learning drives me to stay updated with the latest trends and technologies in the field.

Experience

Work history, roles, and key accomplishments

Current

IT Support Specialist

Current

Deluxe Taxi Amsterdam

Sep 2023 - Present (1 year 9 months)

Responsible for managing system software used for calls and SMS, installing software on employee and driver devices, and troubleshooting app failures to improve productivity.

Troubleshooting Installation Productivity Communication Customer Service Technical Support IT Management

Customer Service Agent

Deluxe Taxi Amsterdam

Dec 2020 - Sep 2023 (2 years 9 months)

Managed customer interactions to ensure smooth transportation services, enhancing customer experience and satisfaction.

Communication Problem Solving Customer Satisfaction Teamwork Time Management

Customer Service Representative

Deluxe Taxi Amsterdam

Dec 2020 - Sep 2023 (2 years 9 months)

Handled calls and chats daily to assign drivers and guide customers, significantly improving customer satisfaction at Amsterdam Schiphol Airport.

Customer Service Communication Problem Solving Team Collaboration Time Management Multitasking

IT Support Specialist/Software Technician

Peace of Mind (POM)

Aug 2015 - Sep 2020 (5 years 1 month)

Provided IT support and software troubleshooting, serving as the first point of contact for customer tech issues and enhancing community tech engagement.

IT Support Customer Service Technical Support Community Engagement Communication Problem Solving Mobile Device Management

Customer Service/Sales Agent

AttentiveMobile

Sep 2019 - Sep 2020 (1 year)

Educated customers on various products and facilitated sales for over 4000 companies, providing support to clients across diverse goods.

Sales Customer Education Product Knowledge Communication Multitasking Problem Solving Team Collaboration

Education

Degrees, certifications, and relevant coursework

University of Buea

Bachelor of Science, Computer Science

2010 - 2013

It was a 3 years course to attain a bachelor’s degree in Computer Science. This trained me to be a leader and to understand that I can also be a follower if needed. I am a versatile person.