Open to opportunities

Fimbi Feumbi Foi

@fimbifeumbifoi

Message

Certified IT Support professional with expertise in system administration.

Cameroon

Message

What I'm looking for

I seek a role that fosters growth, collaboration, and innovative IT solutions.

I am a certified Google IT Support professional and System Administrator with over 5 years of experience in providing comprehensive support for hardware and software. My expertise lies in enhancing IT system performance, managing networks, and delivering dedicated end-user support. I am recognized for my effective documentation and user training, which have significantly improved proficiency and reduced support requests.

Throughout my career, I have worked with various organizations, including Veeva Systems and Abia Consulting Corp, where I managed IT systems, monitored performance, and implemented necessary updates. My role as an IT Support Specialist at Sparing Consulting allowed me to manage MSP service operations and train remote IT support teams, ensuring smooth IT infrastructure support for multiple clients. I am passionate about leveraging my technical expertise to provide on-site and deskside IT support, addressing incidents, and delivering AI-driven service desk support for revenue teams.

Experience

Work history, roles, and key accomplishments

Current

Freelance Data Steward

Current

Veeva Systems Inc.

Nov 2024 - Present (9 months)

Continuously collected, entered, organized, verified, and updated customer information through multiple channels such as telephone and Internet. Completed relevant data indicator tasks according to time, quantity and quality, producing relevant reports and statements on time and other tasks assigned from time to time.

CRM Systems Excel Google Sheets Web Scraping Data Processing Data Analysis Data Quality

IT Support Specialist

Sparing Consulting DBA Beambuy SARL

Jun 2021 - Present (4 years 2 months)

Managed MSP service operations, ensuring smooth IT infrastructure support for multiple clients. Hired, trained, and managed remote IT support and engineering teams.

MSP Infrastructure Network Security Cloud Infrastructure Remote Monitoring Technical Support IT Service Delivery Security Protocols Documentation User Training Microsoft Office

System Administrator

Abia Consulting Corp

Dec 2019 - Present (5 years 8 months)

Assisted in the management and maintenance of the organization's IT systems, including servers, networks, and databases. Monitored system performance and implemented necessary updates and patches to maintain optimal operation.

System Administration Network Management Database Management System Monitoring system updates Data Security Technical Support

Junior System Administrator

BECTech Consulting

May 2017 - Present (8 years 3 months)

Assisted in the building of various projects, including a Web Server hosted on AWS as a CRM with live updates for clients. Developed an SSTP VPN Server hosted on-premises for remote access to company resources.

AWS CRM Web Servers SSTP VPN OpenVPN IPSEC Network Protocols System Administration Project Management Remote Access

Education

Degrees, certifications, and relevant coursework

University of Yaounde I

Bachelors of Science, Computer Science

2020 - 2023

Acquired a comprehensive understanding of computer science principles, including programming, data structures, and algorithms. Developed strong analytical and problem-solving skills applicable to various IT challenges.

CITEC Higher Institute of Technology and Management

HND, Computer Engineering

2014 - 2016

Gained practical knowledge in computer engineering, focusing on hardware and software systems. Developed skills in system maintenance, network support, and technical troubleshooting.