Neba Nfoneh

I am an IT Support Specialist with a strong background in customer support and cybersecurity. My journey began in 2015, where I developed a passion for technology through troubleshooting computers and mobile devices. Over the years, I have honed my skills in various areas, including vulnerability scanning, penetration testing, and incident response. My experience as a Customer Service Agent at Deluxe Taxi Amsterdam allowed me to enhance customer satisfaction by efficiently managing calls and directing clients, showcasing my ability to communicate effectively and resolve issues promptly.

Currently, I work as an IT Support Specialist at Deluxe Taxi Amsterdam, where I manage system software and troubleshoot issues for employees and drivers. My proactive approach has significantly improved productivity within the team. I am committed to continuous learning, as evidenced by my certifications in IT Support and Cybersecurity from Google Coursera and other reputable institutions. I believe that my adaptability, patience, and collaborative spirit make me a valuable asset in any tech-driven environment.