AKENG JIOVETTE
@akengjiovette1
IT support and data entry specialist focused on reliable systems and accurate data management.
CameroonWhat I'm looking for
I am an IT support and data entry specialist with over five years' experience in system maintenance, technical support, and precise information processing. I have driven customer satisfaction through remote troubleshooting, clear technical documentation, and cost‑effective hardware and software solutions that reduced client expenses by 25% and sustained ~94% client satisfaction.
I also teach networking and basic electronics, mentor students on projects, and manage school data systems—training staff to improve accuracy and efficiency. I pursue continuous learning (currently completing a Masters in Network and Information Security) and bring a pragmatic, client-focused approach to technical problem solving and data integrity.
Experience
Work history, roles, and key accomplishments
Network & Electronics Instructor
Intensive Vocational Training Center
Jan 2023 - Present (2 years 11 months)
Deliver lectures and practical labs on networking and basic electronics, develop course materials and assessments, and mentor students on projects and career development in ICT and networking.
IT Support Technician
New Generation Technologies
Sep 2021 - Present (4 years 3 months)
Provided technical support and maintained hardware/software for clients, implemented cost-effective solutions that reduced client expenses by 25%, and managed student data entry and validation in the school management platform with 94% customer satisfaction.
IT Support Intern
New Generation Technologies
Jul 2020 - Aug 2021 (1 year 1 month)
Resolved technical issues with high first-contact resolution rates, developed user awareness training, and implemented preventive maintenance procedures to minimize downtime and improve team efficiency.
Education
Degrees, certifications, and relevant coursework
Chartered Higher Institute of Technology and Management (CHITECHMA)
Master of Technology, Network and Information Security
Enrolled in a Masters program focusing on Network and Information Security with advanced coursework in networking and security concepts.
UBUniversity of Buea
Bachelor of Technology, Technology
2023 - 2023
Completed a Bachelor of Technology degree with coursework relevant to ICT and technical support.
Chartered Higher Institute of Technology and Management (CHITECHMA)
Higher National Diploma, Computer Software Engineering
Completed a Higher National Diploma in Computer Software Engineering covering software development and systems concepts.
Intensive Vocational Training Center (IVTC Buea)
National Diploma, Computer Maintenance and System Repairs
Completed a National Diploma in Computer Maintenance and System Repairs focusing on hardware troubleshooting and system repair.
Tech stack
Software and tools used professionally
Availability
Location
CameroonAuthorized to work in
Job categories
Skills
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